TTT - ServiceNow with AI skillset - Tax Senior

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Senior ServiceNow Developer - AI and Digital Innovation Position Overview We are seeking a highly skilled Senior ServiceNow Developer with hands-on experience across ITSM, CSM, custom application development, integrations, and platform engineering. The role requires strong exposure to ServiceNow AI capabilities including Now Assist (GenAI), Predictive Intelligence, Automation Engine, AI Search, and Virtual Agent.

Key Responsibilities

Implement and configure ServiceNow Now Assist (GenAI) Develop AI-powered workflows using Automation Engine and Predictive Intelligence Integrate external AI/ML services Support AI governance and model quality processes Develop modules, workflows, catalog items, and custom applications Build UI components, Service Portal, Widgets Strong expertise in ITSM, CSM, CMDB. Implement REST/SOAP APIs, orchestrations, integrations Troubleshoot and resolve platform issues Support upgrades and environment consistency

Technical Skills Required

Strong JavaScript, Glide APIs, Scripting, UI Policies/Actions Flow Designer & Workflow expertise Now Assist, Predictive Intelligence, Automation Engine REST/SOAP integration testing using Postman/SOAP UI

Certifications

ServiceNow CSA (Mandatory) CAD Preferred Micro-certifications in AI, Integration, Flow Designer

Soft Skills

Strong communication and stakeholder engagement Analytical and problem-solving skills Ability to work in agile teams

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