Senior Manager, Tax Quality Assurance

Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

The Senior Manager, Quality Assurance is a leader who conducts reviews of

engagements to evaluate key touchpoints across the client journey, assess

compliance with Firm governance, and provide actionable recommendations to

enhance the client experience and minimise risk.

Duties and responsibilities, as they align to Ryan’s Key Results

People

• Contribute to a positive team member experience.

Client

• Utilises in-depth knowledge of Firm and practice-specific governance and

Quality Assurance procedures to design and conduct engagement reviews.

• Evaluates client service issues and provides recommendations to ensure clear

and consistent standards across the client journey.

• Reports findings and actionable recommendations to the Leadership team and

key stakeholders.

• Builds strong relationships with leadership and team members and becomes one

of their trusted advisors.

• Partners and collaborates with practices to recommend enhancements that drive

and support a consistent client experience that delivers on the Ryan brand

promise.

• Organizes and prioritizes multiple tasks to ensure client needs are met in a

timely manner.

Value

• Identifies and communicates learning opportunities to the appropriate parties

for consideration (e.g., Practice Leaders, Principals, Talent Effectiveness).

• Handles and safeguards confidential information and sensitive material.
• Assists with various Firm initiatives.
• Performs other duties as assigned.

Essential Skills Required

• Anticipates and proactively delivers expected results for executive

leadership team

• Effectively solves problems
• Streamlines and improves processes
• Demonstrates initiative and provides complete follow-through on areas of

responsibility

• Applies technology-driven approaches, including AI, analytics, and process

automation, to enhance productivity, accuracy, and team efficiency

• Advanced written, visual and verbal communication skills
• Superior attention to detail
• Demonstrates accuracy and thoroughness
• Sense of urgency
• Demonstrates willingness to be flexible and adaptable to changing priorities
• Thrives working both independently and in a team-based environment
• Strong multitasking and organizational skills

Education and Experience

• Bachelor’s degree in Accounting and/or Finance, and six to eight years of tax

services experience required.

• Three years of supervisory experience preferred.

Computer Skills

• To perform this job successfully, an individual must have intermediate skills

in Microsoft® Access, Excel, Outlook, PowerPoint, and Word and Internet

navigation and research.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

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