Customs Operations Specialist

Maersk is a global leader in integrated logistics and have been industry

pioneers for over a century. Through innovation and transformation we are

redefining the boundaries of possibility, continuously setting new standards for

efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous

learning and we work hard to ensure that the people in our organization reflect

and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the

future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a

global scale. Together, let's sail towards a brighter, more sustainable future

with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500

company that makes global trade happen. You will be interacting daily with

colleagues internationally, giving you the opportunity to develop your

professional skills in a global environment. We provide support for you to shape

your own career by achieving expertise and learning on the job.

Customs Operations Specialist

Based in country requirements execute end-to-end customs declarations with

first-time-right accuracy, on-time submission, and compliant order closure,

ensuring clear status visibility and correct invoice-basis preparation.

Key Responsibilities

• Receive and validate order requests (online/manual); guide customers on

mandatory documents, timelines, and chase missing data.

• Set up orders in customs tools (e.g., Applite); verify Power of Attorney,

commercial agreement, service scope (Importer Security

Filing/waiver/declaration), cash/credit terms, cut-offs, and late-filing fee

applicability.

• Conduct risk assessment (commodity addressability, country/location

acceptance, Denied Party List screening, direct/indirect representation);

accept/reject bookings and notify customers.

• Assign execution (internal team or 3rd‑party agent), create/file

declarations, submit to authorities, and manage

corrections/amendments/cancellations upon customer request.

• Provide status visibility and update systems (e.g., Applite) on cleared

events; execute order closure and archiving per local legislation; update

Management Information System and customer KPIs.

• Prepare invoice basis and validate costs (service charges, duties/VAT,

incidental, deferment), confirm vendor uploads, and coordinate with

FinOps/Procure to Pay for accurate dispatch and Global Authority

Matrix-approved corrections.

Accountabilities

• First-time-right creation, submission, and closure of customs declarations

aligned to country requirements and cut‑offs, with timely customer status

visibility.

• Risk-controlled processing through Denied Party List screening,

representation checks, and Authorized Economic Operator-aligned practices

that prevent compliance breaches and penalties.

• Complete and accurate order setup and documentation validation (Power of

Attorney, commercial agreements, service type, payment terms) enabling

on-time service delivery.

• Accurate invoice-basis preparation (charges, duties, taxes, vendor costs,

deferment usage) that enables correct invoicing and zero revenue leakage.

Required Business / Technical Knowledge

• Knowledge of customs regulations and country-specific procedures, including

representation models; understanding of Harmonized System classification,

duty/tax determination, and deferment accounts.

• Proficiency with customs and billing systems (Applite, Kewill, CargoWise One,

Global Customs Services System) and Excel-based validation.

• Risk & compliance expertise (Denied Party List screening, Authorized Economic

Operator-aligned controls), documentation rigor, and audit readiness.

• High accuracy, process discipline, and deadline management in high-volume

transactional environments.

• Clear stakeholder communication with customers, Customer Experience, Ops,

FinOps, vendors; effective exception handling and escalation (incl. Global

Authority Matrix processes).

We are looking for

• Minimum 2 years of experience in forwarder or trading company, customs house

broker or customs clearance department handling import logistics business.

• Experience handling import customs clearance in apparel industry more than a

year

• Ability to work with good self-organization, accuracy, and priority even

under pressure

• Good interpersonal & communication skills with external & internal

stakeholders

• Certified local customs expert/Licensed Customs Broker is a big plus

• Experience with Microsoft Outlook, Teams, and Excel

• General numeric skills

• Proactive/independent initiative & job ownership/commitment

• "Can-do" attitude & willingness to learn and try new things

• Self-discipline, initiative, responsible and independent in a fast-paced

environment

• A good team player with good interpersonal and communication skills

• Willing to work onsite in Pasig City

Maersk is committed to a diverse and inclusive workplace, and we embrace

different styles of thinking. Maersk is an equal opportunities employer and

welcomes applicants without regard to race, colour, gender, sex, age, religion,

creed, national origin, ancestry, citizenship, marital status, sexual

orientation, physical or mental disability, medical condition, pregnancy or

parental leave, veteran status, gender identity, genetic information, or any

other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and

hiring process. If you need special assistance or an accommodation to use our

website, apply for a position, or to perform a job, please contact us by

emailing accommodationrequests@maersk.com [accommodationrequests@maersk.com].