Associate, Tax Credit Operations (New Market Tax Credit)

Associate, Tax Credit Operations (New Market Tax Credit)

Are you looking for a challenging role that includes the convenience of working

virtually at home? Then a Capital One Commercial Ops role may be the role for

you! You must be within 50 miles driving distance from one of our Capital One

hubs in Charlotte, NC, Plano, TX or Richmond, VA.

Tax Credit Operations supports the Capital Markets line of business in the

Commercial Bank division of Capital One, consisting of a portfolio of tax credit

investment products including New Market Tax Credits and Alternative Energy Tax

Credits.

Associates on the Tax Credit Operations team develop expertise in areas such as:

closing, booking, funding, servicing and account reconciliation.

Responsibilities

• Manage a portfolio of active credit facilities and equity investments for New

Markets Tax Credit

• Perform duties supporting new deal closings and exits

• Process loan and equity requests (draw downs, pay downs, interest payments);

interest and exchange rate fixing, manual interest and fee calculations, as

well as, billing and liquidations

• Work closely with respective business units and other internal partners to

align needs and provide support as needed

• Perform manual loan tracking enhancements, cash breaks analysis,

reconciliations of interest fees, and comprehensive testing of system

enhancements

• Review of, and extraction from, legal documents for compliance,

interpretation and operational viability

• Develop, design, and implement inter-departmental controls, risk-reducing

processes

• Serve as liaison for both borrowers, lenders and investors by responding,

resolving, and expediting inquiries, discrepancies, and special requests

• Establish and maintain Customer Satisfaction through positive and

constructive client relations

Role Expectations

• Delivers quality work and process efficiencies on a consistent basis

• Ability to prioritize workflow and manage multiple assignments or

deliverables at once

• Ability to operate and excel in a team environment while maintaining

professionalism and respect for team members and Capital One associates

• On-time and accurate execution of workflow

• Associate should be comfortable organizing, preparing, and executing ad-hoc

presentations for team members and stakeholders

• Associate should be motivated to learn complexities of Tax Credit products,

as well as, demonstrate an understanding of the products and processes

supported by team to both immediate team members & partner groups

• Associate should possess excellent communication and interpersonal skills in

order to interact effectively with Internal and External stakeholders

• Highly motivated professional, possessing strong analytical thinking,

problem-solving skills, and attention to detail

• Associate should possess and be willing to contribute to the development of

financial industry “Skills of the Future” which include but are not limited

to:

• Tech Fluency - Candidate has a desire to understand top-level technology

trends and the possibilities these trends offer their team and their LOB

• Design Mindset - Candidate doesn’t just optimize, he or she challenges

assumptions and constraints with the process

• Workload Management - Candidate gathers information from a broad range of

sources to make the best decisions and work efficiently

• Adaptive Thinking - Candidate can consider different viewpoints that conflict

with their natural bias

Work from Home Technology Requirements

• A secure home office environment that is free from background noise and

distractions

• A reliable private internet connection that is not supplied via cellular data

or hotspot

• A private network that is password protected where you have ownership or

line of sight to every device on the network

• Internet service must be provided by Cable or fiber Internet Service

Provides (ISP)

• Hotspots and satellite services are prohibited and do not meet performance

criteria required for optimal agent/customer interactions

• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

• To validate ISP speeds from a Chrome browser, go to www.google.com

[http://www.google.com/], type Speed Test and run from the Google landing

page

• Both Hardwire and WiFi internet connections are acceptable as long as speed

and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and

service package from the associate. Requirements are subject to change, as new

systems and technology are delivered. Capital One reserves the right to modify

internet service requirements with sixty (60) days notice. Internet Service

Provider specs can change by provider and location within the US. If you are

experiencing consistent issues with internet stability Capital One reserves the

right to ask the agent to upgrade internet service to ensure a good customer

experience.

Work from Home Living Requirements

• Candidates must live within approximately 50 miles of one of the hub

locations based in 28203, 75024 or 23238 and be comfortable coming in person

whenever required with no less than 24 hours notice.

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in banking operations

Preferred Qualifications

• Bachelor’s Degree or Military experience

• 2+ years of experience in Commercial Loan Servicing or Commercial Loan

Operations

• 2+ years of experience using Advanced Commercial Banking System (ACBS)

At this time, Capital One will not sponsor a new applicant for employment

authorization for this position.

#CommOps

The minimum and maximum full-time annual salaries for this role are listed

below, by location. Please note that this salary information is solely for

candidates hired to perform work within one of these locations, and refers to

the amount Capital One is willing to pay at the time of this posting. Salaries

for part-time roles will be prorated based upon the agreed upon number of hours

to be regularly worked.

Charlotte, NC: $66,700 - $76,100 for Ops Associate

Plano, TX: $66,700 - $76,100 for Ops Associate

Richmond, VA: $66,700 - $76,100 for Ops Associate

Candidates hired to work in other locations will be subject to the pay range

associated with that location, and the actual annualized salary amount offered

to any candidate at the time of hire will be reflected solely in the candidate’s

offer letter.

This role is also eligible to earn performance based incentive compensation,

which may include cash bonus(es) and/or long term incentives (LTI). Incentives

could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health,

financial and other benefits that support your total well-being. Learn more at

the Capital One Careers website [https://www.capitalonecareers.com/benefits].

Eligibility varies based on full or part-time status, exempt or non-exempt

status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including

disability/vet) committed to non-discrimination in compliance with applicable

federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal

history in a manner consistent with the requirements of applicable laws

regarding criminal background inquiries, including, to the extent applicable,

Article 23-A of the New York Correction Law; San Francisco, California Police

Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act;

Philadelphia’s Fair Criminal Records Screening Act; and other applicable

federal, state, and local laws and regulations regarding criminal background

inquiries.

If you have visited our website in search of information on employment

opportunities or to apply for a position, and you require an accommodation,

please contact Capital One Recruiting at 1-800-304-9102 or via email at

RecruitingAccommodation@capitalone.com [RecruitingAccommodation@capitalone.com].

All information you provide will be kept confidential and will be used only to

the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process,

please send an email to Careers@capitalone.com [Careers@capitalone.com]

Capital One does not provide, endorse nor guarantee and is not liable for

third-party products, services, educational tools or other information available

through this site.

Capital One Financial is made up of several different entities. Please note that

any position posted in Canada is for Capital One Canada, any position posted in

the United Kingdom is for Capital One Europe and any position posted in the

Philippines is for Capital One Philippines Service Corp. (COPSSC).