Senior Customs Clearance Manager

Collectors is the leading creator of innovative technology that provides

value-added services for collectors worldwide. We grade, authenticate, vault,

and sell millions of record-setting collectibles, all while modernizing and

digitalizing the process to further our mission of helping collectors pursue

their passions. We’re always on the lookout for talented people to join our

growing team.

Our services span collectible trading cards, autographs, comic books, coins,

video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS,

Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items.

We employ more than 3000 people across our headquarters in Santa Ana, California

and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada,

Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras

on during video interviews. This helps foster meaningful conversation and allows

us to create an experience that closely resembles our standard working

environment. Certain interview steps may take place by phone. For remote roles,

and at our discretion, candidates may be asked to participate in an on-site

interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and

are happy to discuss them as needed. Your recruiter will be able to clarify

expectations and answer any questions you have.

The Senior Customs Clearance Manager will be responsible for end-to-end

oversight, compliance, and coordination of international shipment activity (with

a heavy focus on submissions) moving through Collectors’ logistics network. As

international volume and routing complexity continue to increase, currently

encompassing 132 possible submission routes, this role will provide centralized

ownership to proactively enable smooth transport across borders (of submissions,

outbound shipments, Operations materials), and mitigate mis-shipments, customs

delays, and communication gaps across teams and regions.

This position will focus heavily on Temporary Import Bond (TIB) compliance,

shipment validation, exception management, and cross-functional coordination

between U.S. operations, international offices, brokers, and carriers. The role

will track and help our business to respond to ever shifting customs

requirements across countries, and ensure accuracy, visibility, and

accountability from intake through final return.

You’ll report to the Director, Global Supply Chain and can work remotely with

quarterly travel. We believe that there is significant value in in-personal

collaboration. If you live within a 1 hour commuting distance to one of our

offices, you may be required to be onsite most of the time. This will be

discussed further as part of the recruiting process.

What You’ll Do

International Submission Control & Validation

• Review and validate all international submission orders processed through

Santa Ana, New Jersey, and other U.S. hubs prior to release

• Ensure correct routing, destination handling, and system setup across all

international shipments

• Maintain “Shipping Hold” status for PSA China, Hong Kong, and other

designated international submissions until cleared per policy

TIB Compliance & Customs Oversight

• Establish a global broker partner to streamline all international shipments

and enable smooth new location go lives - evaluate current external

partnerships and ensure we have strong global partners in place to scale

• Provide ongoing ownership of TIB compliance after shipments depart U.S.

facilities

• Proactively track customs requirements across key locations to ensure we

process information and apply Operational process changes ahead of shipping

• Partner closely with U.S. customs brokers and FedEx to ensure end-to-end

tracking and proactive resolution of customs holds

• Monitor shipments for port accuracy, customs status, and documentation

completeness

Tracking, Auditing & Exception Management

• Conduct regular audits of active international submissions to identify

discrepancies, delays, or compliance risks

• Produce exception reports and escalate issues to management within a 48-hour

SLA

• Identify problem orders early and flag for key internal teams, to prevent

delays to remaining shipments within bulk TIB batches

• Closely monitor turnaround times (TATs) and shipment progress from intake

through return

Cross-Regional Communication & Coordination

• Act as the single point of contact between PSA U.S., China, Hong Kong, and

other international logistics teams

• Provide clear, timely status updates and resolution paths for international

stakeholders

• Coordinate across Receiving, Operations, Shipping, and Grading to ensure

process continuity

Process Improvement & Systems Partnership

• Partner with Operations, IT, and cross-functional stakeholders to:

• Strengthen system safeguards

• Reduce reliance on manual tracking and fragmented documentation

• Automate destination validation and routing checks

• Apply Shipping dept process improvements as needed to ensure smooth

delivery to international customers and business locations

• Contribute to the development and enforcement of standardized international

logistics procedures

Expected Impact

• Eliminate mis-shipment risks for international and TIB-controlled orders

• Improve accountability and coordination across regional logistics teams

• Reduce delays in returning high-value international submissions

• Improve visibility into international shipment status and turnaround times

• Reduce financial, compliance, and operational risk tied to international

shipping errors

Who You Are

• 7-10+ years of experience in international logistics, supply chain, or

shipping operations

• Working knowledge of customs processes, commercial invoices, and

international shipping documentation

• Strong attention to detail and ability to manage complex, multi-step

workflows

• Proven ability to track, audit, and resolve exceptions in high-volume

environments

• Strong cross-functional communication skills

Preferred Qualifications

• Extensive (10 years+) experience managing TIB shipments or bonded logistics

processes

• Familiarity with warehouse management and order management systems

• Experience supporting Asia Pacific logistics flows

• Background in operational compliance or process improvement

Salary: The salary range for this position is $117,949 - $191,490. Actual

compensation on this range varies based on a variety of non-discriminatory

factors, including location, job level, experience, and skill set. This role may

be eligible for bonuses, commissions, or other forms of compensation, please ask

your recruiter for details.

#BI-hybrid #BI-remote #LI-remote

Reasons To Join Us

• Health Insurance: All full-time employees are eligible to enroll in Medical,

Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility,

commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan

to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company

paid holidays

• Employee Discounts: Employees receive discounts on select grading services

for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying

shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in

celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United

States.

We are aware that there are instances where individuals are receiving job offers

that fraudulently allege to be from Collectors or one of our business units.

This type of fraud can be carried out through false websites, through fake

e-mails claiming to be from the company or through social media. We never ask

for personal information such as your bank account, Social Security numbers or

National IDs, nor do we send or request payments for the purchase of

business-related equipment. If you suspect fraud, please reach out to

people@collectors.com.

We are committed to equal employment opportunity regardless of race, color,

ethnicity, ancestry, religion, national origin, gender, sex, gender identity or

expression, sexual orientation, age, citizenship, marital or parental status,

disability, veteran status, or other class protected by applicable law. We

believe that a team that represents a variety of backgrounds, perspectives, and

skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a

disability or special need, please email people@collectors.com

[people@collectors.com].

U.S. residents: for disclosures relating to personal information we collect

during the employment application and recruitment process, please see our

Privacy Notice for U.S. Applicants

[https://app.collectors.com/usapplicantprivacypolicy].

If you are based in California, you can read information for California

residents here [https://www.collectorsuniverse.com/ccpa].