Customs Process Trainer

Hiring Range: 9.000zł - 14.000zł

Short Term Incentive at target (actual payout may vary based on performance):

7.5%

Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension

Plan (Pracownicze Plany Kapitałowe), Company Social Benefits Fund (ZFŚS),

Employee Assistance Program, Global Referral Program, Role Specific Benefits

5 DAYS A WEEK ONSITE - BRAND NEW OFFICES - CENTRAL LOCATION

Think Global, Work Local with Maersk Global Service Centre!

Are you ready to join an organization on an industry-defining journey? At

Maersk, we are a global business with 100,000 employees across 130 countries,

and our Global Service Centres (GSC) are at the heart of our operations. Our GSC

sites are already established across 12 locations in 7 countries – and we are

still growing. Last year we opened our newest GSC in central Warsaw, supporting

our growing customer base and commitment to operational excellence.

Our new GSC offers a great opportunity for motivated professionals to bring

their skills and expertise to a dynamic environment where they can gain

cross-functional, end-to-end customer support experience, engage in complex

problem-solving with global colleagues, and be at the centre of our global

logistics operations.

Find yourself welcome in our diverse and inclusive culture, working alongside a

team of experts around the world, where you are valued for who you are and

rewarded for what you bring.

About the Role

• We are looking for Customs Process Training Expert who can contribute to create
• an environment where the Customs department can fulfil the vision of “Customer
• obsession, efficient for us” in all of the team within its scope.

Key Responsibilities

• The individual will be a part of a team and will be responsible for training and
• education, within the customer service group. They will be required to

• Develop a systematic training program for Customs teams to support the

production team in achieving the individual targets aimed at delivering the

specified service level agreements at all times

• Ensure that the relevant Customs training materials are always kept updated

• Conduct system and process training as required by the business needs (LnS

product trainings, new hire training, refresher courses, cross-training etc) in

conjunction with the team schedule on the floor

• Responsible for the creation and execution of a development program within

Customs process to ensure end to end process competence of high performers

• Coordinates closely with cluster leads, team managers and SME Customs

specialist to identify training needs and/or gaps, schedule refresher training

in a timely manner, help team be familiar with the system and process

• Be responsible for the development of real competency measurement program

within Customs process to monitor the staff competency level in their respective

process on a regular basis during the year

7, Assist in systems implementation, testing, training and issue resolution of

existing global Maersk systems

• ensure that company policies are executed accordingly and responsible for

communication of company policies to trainees/end users

Who are we looking for

• Applicants must hold a degree from a recognised university together with a
• minimum of 2 years relevant work experience in Logistics or the shipping
• industry.

• You will also have custom house Brokerage (CHB) experience or have worked in a
• customs environment with excellent knowledge of the industry in Poland.

Additionally, candidate must have

• Excellent command of spoken and written English, Should be also well versed

with Polish to connect with local stakeholders

2, Good communication and interpersonal skills; able to build good working

relationship (internal and external stakeholders)

3.Excellent time management skills; multitasking and prioritisation, planning

work activities efficiently to meet deadlines and high-level goals

• The ability to prepare effective reports, with the capacity to handle change,

stay open to different ideas and support positive changes

• Good knowledge of Customs process within the liner and transportation

industry together with a good working knowledge of the integration of service

delivery and process excellence nature in the BPO industry

• The ability to deliver effective coaching to trainees and the desire to

develop advanced training skills

The vacancy we are trying to fill would be the trainer that would support the

team across all shifts (90-95% EU time zone). Although there needs to be

flexibility depending upon the courses to be covered and the availability of

both trainees and trainers

What We Offer You

• Join our Maersk Global Service Centre (GSC) in Poland and be part of a global
• leader in shipping and logistics, where your career can truly take off! You will
• receive world-class training, a work buddy, and all the support you need to
• become successful.

• We offer you a competitive salary (Between 10,000 and 15,000 PLN a month
• dependant on experience) comprehensive private medical care, a Multisport card,
• fruits, company's bonuses and a brand-new city centre location in Warsaw.

• At Maersk, you’ll have access to international career opportunities,
• professional development programs, and leadership training to help you grow. We
• foster a diverse and inclusive workplace where employees feel valued and
• supported.

• Our teams work in a collaborative pattern working standard office hours Monday
• to Friday with flexible work arrangements, paid parental leave, and a strong
• commitment to sustainability, innovation, and corporate social responsibility.
• Maersk provides a modern and rewarding work environment. Be part of a company
• that values your contributions, recognizes your achievements, and offers
• long-term stability.

• Maersk is committed to a diverse and inclusive workplace, and we embrace
• different styles of thinking. Maersk is an equal opportunities employer and
• welcomes applicants without regard to race, colour, gender, sex, age, religion,
• creed, national origin, ancestry, citizenship, marital status, sexual
• orientation, physical or mental disability, medical condition, pregnancy or
• parental leave, veteran status, gender identity, genetic information, or any
• other characteristic protected by applicable law. We will consider qualified
• applicants with criminal histories in a manner consistent with all legal
• requirements.

• The salary range and benefits listed are provided in good faith and represent an
• estimate based on objective and gender neutral criteria, including the precise
• nature of the role and relevant market data. Actual compensation may vary
• depending on factors such as experience, qualifications, and location. Benefits
• may differ based on employment status and regional policies. Details mentioned
• in this job posting do not guarantee a specific salary, benefits package, or
• employment terms.

• We are happy to support your need for any adjustments during the application and
• hiring process. If you need special assistance or an accommodation to use our
• website, apply for a position, or to perform a job, please contact us by
• emailing  accommodationrequests@maersk.com [accommodationrequests@maersk.com]