Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid R0057505

Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid

R0057505 | DXG | DXG | UX/CX COE - WK DXG U.S., Inc.

Summary - We are seeking an experienced and strategic Senior CX/UX Research

Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North

America. In this role, you will report to the Manager, CX/UX Research • DXG |

UX/CX COE and serve as a thought leader, driving advanced research initiatives

and playing a key role in defining the future of tax and accounting workflows by

transforming user insights into impactful, actionable recommendations. This is

an outstanding opportunity to collaborate with a talented team of CX/UX

practitioners, solve complex challenges by integrating cutting-edge

technologies, and make a significant impact on products used by thousands of

accounting professionals every day.

Division/BU About Us: https://www.wolterskluwer.com/en/about-us

[http://www.wolterskluwer.com/en/about-us] |

https://www.wolterskluwer.com/en/solutions/tax-accounting-us

[https://www.wolterskluwer.com/en/solutions/tax-accounting-us]

Hybrid: Eight days a month we come together in the closest office within 50

miles to experience the value of connecting with colleagues. Please view the

site office location directory for potential office preferences nationwide.

http://bit.ly/Find_A_WK_Office

[https://nam04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fbit.ly%2FFind_A_WK_Office&data=05%7C02%7CDylan.Palfy%40wolterskluwer.com%7Caccd602ca7834ae4f8fa08de26e8196a%7C8ac76c91e7f141ffa89c3553b2da2c17%7C0%7C0%7C638990975607483602%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=v4x7EuBD0fJtrwjjJ2nTWfCupD6B9sb63LeI6D2iQss%3D&reserved=0]

| #LI-Hybrid

NOTE: A portfolio is not required, but sharing a PAST PROJECT to articulate your

ability to scope research and communicate findings to drive business impact is

expected during the interview process.

Qualifications

Required

• Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences,

or related field) or equivalent relevant experience with advanced UX

certification or training. Master’s degree preferred.

• 5+ years in a User Research role for digital solutions, with demonstrated

leadership in research planning and execution.

• Advanced Research Planning: Proven ability to design and lead complex,

multi-phase user research studies aligned with business and product strategy.

• Data Analysis: Advanced skills in analyzing qualitative and quantitative user

data.

• Report Writing: Ability to prepare sophisticated, clear, and persuasive

research reports tailored to various stakeholders, including executives.

• Presentation Skills: Expertise in presenting research findings to diverse

audiences from cross-functional teams.

• Cross-Functional Leadership: Demonstrated ability to influence and

collaborate effectively with designers, product managers, engineers, and

other disciplines across our business to implement research insights.

• Strong working knowledge of AI, agentic workflows, and their application in

user research and product development.

• Experience evaluating emerging user interaction patterns and impacting

product strategy for AI and Agentic solutions.

Preferred

• Experience in a B2B environment working on enterprise solutions

• Knowledge of Tax & Accounting solutions and customer workflows

• Familiarity with User Research platforms such as Great Question or UserZoom

• Experience collecting and reporting user data from Pendo or other analytics

tools.

Essential Duties and responsibilities

• Lead, design, and execute complex user research studies, identifying

opportunities to drive business value and improve the user experience.

• Merge qualitative and quantitative data via mixed methodologies.

• Drive cross-functional alignment by presenting research insights to senior

stakeholders and executive leadership, influencing product and business

decisions.

• Synthesize and communicate research findings for diverse audiences, including

executive summaries, workshops, and actionable recommendations for

cross-functional teams.

• Partner with designers, product managers, and engineers to translate research

insights into strategic design and product roadmaps.

• Document insights and artifacts in a central repository.

• Lead the creation and evolution of user personas/archetypes and journey maps

based on robust research and data.

• Collaborate with Research Operations to utilize standardized research

materials, frameworks, and processes ensuring alignment and consistency

across all research initiatives

• Champion the adoption of emerging industry trends, tools, and

methodologies—especially in AI and Agentic technologies—across the

organization.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to

help meet your needs and balance your work and personal life, including but not

limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits,

Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full

details of our benefits are available upon request.

🔗  https://www.wolterskluwerbenefitsguide.com/welcome/

[https://www.wolterskluwerbenefitsguide.com/welcome/]

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information,

software solutions, and services for the healthcare, tax and accounting,

financial and corporate compliance, legal and regulatory, and corporate

performance and ESG sectors. We help our customers make important decisions

every day by providing expert solutions that combine deep domain knowledge with

specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves

customers in over 180 countries, maintains operations in over 40 countries, and

employs approximately 20,000 people worldwide. We are headquartered in Alphen

aan den Rijn, the Netherlands.

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 -

#84

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List

2023

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide

for 2023

Disclaimer: The above statements are intended to describe the general nature and

level of work being performed. They are not intended to be an exhaustive list of

all responsibilities and requirements. The job description provided is subject

to revision and modification at any time.

OUR INTERVIEW PRACTICES

To maintain a fair and genuine hiring process, we kindly ask that all candidates

participate in interviews without the assistance of AI tools or external

prompts. Our interview process is designed to assess your individual skills,

experiences, and communication style. We value authenticity and want to ensure

we’re getting to know you—not a digital assistant. To help maintain this

integrity, we ask to remove virtual backgrounds and include in-person interviews

in our hiring process. Please note that use of AI-generated responses or

third-party support during interviews will be grounds for disqualification from

the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part

of the recruitment process.

Compensation

• $85,600.00 - $149,400.00 USD

• This role is eligible for Bonus.

• Compensation range listed is based on primary location of the position.  Actual
• base salary offer is influenced by a wide array of factors including but not
• limited to skills, experience and actual hiring location. Your recruiter can
• share more information about the specific offer for the job location during the
• hiring process.

ADDITIONAL INFORMATION

• Wolters Kluwer offers a wide variety of competitive benefits and programs to
• help meet your needs and balance your work and personal life, including but not
• limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits,
• Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full
• details of our benefits are available upon request.