Specialist, APAC Custody Tax Operations

About Northern Trust

• As a global leader in innovative wealth management, asset servicing, asset
• management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide
• the world’s most successful individuals, families, corporations and
• institutions.

• Since 1889, we have aligned our efforts with our three guiding Principles That
• Endure: Service, Expertise, and Integrity. Together, they reflect the three
• cornerstones of business conduct which we strive to instill in our employees,
• whom we call partners, and to provide to our clients and the communities we
• serve worldwide.

• With more than 135 years of financial experience and over 24,000 partners, we
• serve the world’s most sophisticated clients using leading technology and
• exceptional service.

• We are seeking an experienced and client-focused Senior Tax Client Service Lead
• to oversee the delivery of withholding tax operations and tax client servicing
• for a dedicated portfolio of institutional clients. This role is responsible for
• ensuring clients receive an effective, proactive and high-quality withholding
• tax service, including the application of optimal withholding tax rates,
• oversight of tax documentation requirements and management of tax reclaim
• activity.

• The successful candidate will act as a trusted point of contact for clients,
• internal stakeholders and relevant market participants, helping to resolve
• complex queries, support process improvements and ensure the service is
• delivered in line with operational, regulatory and risk management expectations.

Key Responsibilities

• This is a senior client-facing role suited to someone who combines strong
• technical tax operations expertise with excellent relationship management,
• communication and problem-solving skills.

• Act as the primary client contact for withholding tax servicing matters,

ensuring enquiries are handled professionally, accurately and within agreed

timeframes.

• Build a strong understanding of each client’s tax profile, investment

structure and market activity to support effective service delivery.

• Oversee the collection, review and maintenance of tax documentation required

to secure optimal withholding tax rates across relevant markets.

• Monitor withholding tax treatment on client investments and work with

internal teams to resolve exceptions, issues or delays.

• Oversee tax reclaim activity for assigned clients, ensuring claims are

submitted on a timely basis and aged items are actively monitored and

progressed.

• Coordinate, chair and contribute to client meetings, including the

preparation and presentation of documentation, reclaim and service status

updates.

• Ensure actions arising from client meetings, queries or service reviews are

clearly captured, assigned and completed within appropriate timelines.

• Track, manage and report on client queries, risks and service issues,

escalating matters where required.

• Monitor changes in tax regimes and market requirements, supporting the

translation of those changes into operational procedures and client

communications.

• Maintain effective working relationships with tax authorities, market

contacts, internal operational teams and senior stakeholders to support

continuous service improvement.

• Provide risk, control and service briefings to senior management, including

insights on client servicing, operational risk and strategic planning.

• Support the harmonisation and strengthening of tax risk management, process

and control frameworks across business lines.

• Identify operational risk points within the end-to-end withholding tax

process and help ensure appropriate procedures, controls and skilled

resources are in place.

• Operate independently as a subject matter expert, providing technical

guidance, leadership and consultative support to colleagues, partners and

clients.

Skills and Knowledge

• Extensive knowledge of withholding tax regulations, tax documentation

requirements and tax operations processes.

• Strong understanding of custody, asset servicing or investment operations

environments, ideally within an institutional financial services setting.

• Ability to interpret complex tax, operational and market requirements and

translate them into practical service actions.

• Strong analytical and problem-solving skills, with the ability to identify

issues, assess risk and recommend appropriate solutions.

• Excellent client service and stakeholder management skills, including the

confidence to lead discussions with senior internal and external

stakeholders.

• Strong presentation skills, with the ability to explain technical concepts

clearly and effectively to a range of audiences.

• Excellent written communication skills, with the ability to produce clear,

professional and persuasive documentation.

• Highly organised, proactive and able to manage multiple priorities in a

fast-moving environment.

• Commercially minded, resilient and comfortable navigating obstacles while

delivering to tight deadlines.

Experience and Qualifications

• Degree-level education, or equivalent professional experience; relevant

industry qualifications would be advantageous.

• Significant experience in tax operations, withholding tax, custody tax, asset

servicing

• Experience operating at a senior level with limited supervision, including

ownership of client deliverables, operational issues and stakeholder

engagement.

• Demonstrated ability to lead complex client service activity, manage

escalations and deliver high-quality outcomes under pressure.

• Experience working with operational risk, controls, procedures and process

improvement initiatives.

• Typically, candidates will bring around 10 years’ relevant experience,

although applications from individuals with equivalent expertise and

capability will also be considered.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative

work culture, which has a strong history of financial strength and stability.

Movement within the organization is encouraged, senior leaders are accessible,

and you can take pride in working for a company committed to an inclusive

workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential

element of our culture. Employees around the world give their time and talent to

work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to

individuals with health conditions and disabilities. If you need a reasonable

accommodation for any part of the employment process, please email our HR

Service Center at MyHRHelp@ntrs.com

[MyHRHelp@ntrs.com?subject=Reasonable%20Accommodation%20-%20Job%20Application%20and%20Employment%20Process],

or alternatively you can discuss your individual requirements with the recruiter

you are working with.

About Our Manila Office

• The Northern Trust Manila office celebrated a decade of excellence in 2024.
• Through agility, resiliency, innovation, and excellence, they have evolved into
• a dynamic hub with diverse capabilities and a thriving workforce of over 1,200 -

driving meaningful impact and sustainable growth. Learn more.

[https://www.northerntrust.com/about-us/careers/working-in-manila?utm_medium=website&utm_source=workday&utm_campaign=careers-awareness-brand&utm_content=careers_workday_location_manila]