Tax and Accounting Technical Support Agent

Join us at Wolters Kluwer and be part of a dynamic global technology company

that makes a difference every day. We’re innovators with impact. We provide

expert software and information solutions that the world’s leading professionals

rely on, in the moments that matter most.

We are currently looking for a Tax and Accounting Technical Support Agent to

join our team.

About the role

• As a Tax and Accounting Technical Support Agent, you will work as part of a team
• providing first level customer support service for customers (mainly accounting
• practices) using our compliance softwares. This role provides resolution to
• product issues by phone, Support Portal or web chat.

• The successful candidate will be a confident, determined self-starter with
• excellent problem solving and communication skills. We like quick learners that
• enjoy resolving challenging situations. You will get the flexibility to work in
• an environment where there is the freedom to act and get the authority to take
• decisions. You will be required to learn and support a number of our software-
• products and whilst specific application and IT skills are important, a
• commitment to providing excellent customer service, taking initiative and
• working with a strong team ethic are equally so. You will be supported by
• colleagues from across the team to ensure you are supported in learning the
• products and systems you need to support.

Responsibilities

• Provide excellent software support that is efficient in response times and

effective in resolution.

• Resolve moderately complex product related queries reported by customers via

telephone, customer community and remote access.

• Analyse product questions or reproduce product issues and provide or develop

appropriate solutions related to supported applications/functionality using

working knowledge.

• Liaise with internal teams where necessary to help find a resolution.
• Understand key business drivers and build knowledge of products, company,

processes and customers.

Skills & Competencies

• A working knowledge of Tax and Accounting or a recent certification

in Accounting, Finance or Business Administration.

• Good problem-solving skills.
• Ability to learn new software products quickly.
• Professional and excellent communication skills, both written and verbal, to

deal with customer representatives at all levels.

• Ability to learn and adapt to new technologies quickly.
• An appreciation and a commitment in delivering outstanding customer service.
• Good work and team ethic.
• Tax and Accounting industry experience is desirable.

If you think that you have the needed requirements click on the apply button to

join us and be the difference. If making a difference matters to you, then you

matter to us.

All qualified applicants will receive consideration for employment without

regard to race, color, religion, sex, gender identity, sexual orientation,

national origin, disability, or any other protected status, in accordance with

local regulations.

#LI-Hybrid

OUR INTERVIEW PRACTICES

To maintain a fair and genuine hiring process, we kindly ask that all candidates

participate in interviews without the assistance of AI tools or external

prompts. Our interview process is designed to assess your individual skills,

experiences, and communication style. We value authenticity and want to ensure

we’re getting to know you—not a digital assistant. To help maintain this

integrity, we ask to remove virtual backgrounds and include in-person interviews

in our hiring process. Please note that use of AI-generated responses or

third-party support during interviews will be grounds for disqualification from

the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part

of the recruitment process.