Manager Inbound and Customs

At Johnson & Johnson, we believe health is everything. Our strength in

healthcare innovation empowers us to build a world where complex diseases are

prevented, treated, and cured, where treatments are smarter and less invasive,

and solutions are personal. Through our expertise in Innovative Medicine and

MedTech, we are uniquely positioned to innovate across the full spectrum of

healthcare solutions today to deliver the breakthroughs of tomorrow, and

profoundly impact health for humanity. Learn more at jnj.com

[https://www.jnj.com.].

As guided by Our Credo, Johnson & Johnson is responsible to our employees who

work with us throughout the world. We provide an inclusive work environment

where each person is considered as an individual. At Johnson & Johnson, we

respect the diversity and dignity of our employees and recognize their merit.

Job Function

• Procurement

Job Sub Function

• Category

Job Category

• People Leader

All Job Posting Locations

• Singapore, Singapore

Job Description

• The Manager Inbound and Customs is responsible for leading  customs compliance,
• and trade operations across SEA(Thailand, Singapore, Malaysia, Indonesia,
• Vietnam, Brunei etc), ensuring compliant, efficient, and cost‑effective
• cross‑border logistics aligned with international trade regulations. This role
• helps maintain business continuity and timely delivery products while
• contributing to trade compliance, logistics performance, and trade risks
• mitigation.

• Principal Duties and Responsibilities (General Summary, essential

functions and authorities, etc.)

• Ensure the timely, compliant movement of  J&J products and act as  primary

liaison with government authorities to facilitate regulatory communication

and alignment.

• Design and document standardized SOPs for import/export; establish KPIs and

continuous monitoring to improve reliability and execution.

• Partner with Regional and Global trade compliance on policy

implementation/regulatory updates; lead internal audits, prepare for

government inspections and implement corrective action plans for compliance

gaps. (e.g. HS classification, customs valuation and country of origin

determinations, etc.)

• Manage 3PL /4PL providers, FFs and customs brokers. Optimize vendor

performance through regular performance reviews.

• Manage duty optimization programs, bonded zones and tariff mitigation

strategies.

• Coordinate with IT partners to drive digitalization initiatives to enable

customs automation.

Other responsibilities defined in written procedures.

• Monitor KPIs including OTIF, lead time, freight cost and service level etc.

• Manage and improve import/export data, ensuring consistency between Customs

records and J&J systems.

• Map customs-bonded inventory to physical goods and perform regular

reconciliations.

• Collaborate with cross-functional teams to lead continuous improvement

projects that maintain high customer satisfaction and deliver measurable cost

savings.

• Develop contingency plans for supply disruption, port congestion and

geopolitical risks; Maintain trade operations  documentation in accordance

with the respective requirements.

• Basic Requirement, including Education and/or Knowledge and/or Training

and/or key Relevant Experience required.

Experience

• 8+ years of experience in  customs and trade compliance

• Experience in a regulated industry (medical device, pharmaceutical or

healthcare) strongly preferred.

• Familiar with ERP system, bonded logistics and FTA operations.

• Strong communication skills in English and Mandarin.

Education

-Bachelor’s degree in Logistics, International Trading, or related

Required Skills

Preferred Skills

• Business Data Analysis, Business Planning, Business Savvy, Category Management
• Strategy, Compliance Management, Contract Management, Cost-Benefit Analysis
• (CBA), Critical Thinking, Developing Others, Inclusive Leadership, Leadership,
• Market Savvy, Negotiation, Performance Measurement, Procurement Policies,
• Relationship Building, Risk Management, Spend Analysis, Strategic Thinking,
• Supplier Collaboration, Sustainable Procurement, Team Management, Vendor
• Selection