Tribe Lead Client Tax Services

COO is committed to bringing customer value, operational efficiency, and scalable operations for the bank: Fast, Easy, Caring, and Secure service; 24/7, fully scaled, and powered by market-leading tools. Financial Crime & Fraud Prevention (FCFP), part of COO, is a first line of defence organisation that standardises processes, strengthens controls, and optimises operations across business lines.

###requirements### while delivering customer value. Within this context, the Tribe Lead Client Tax Services (CTS) plays a key leadership role in shaping and delivering global client tax compliance services. The team Within Global FCFP, the organisation is structured around services: Customer Due Diligence, Transaction Monitoring, Screening, Client Tax Services, and Fraud Services.

In addition, global supporting functions (horizontals) ensure effectiveness, excellence, oversight, and control. Global Client Tax Services (CTS) ensures frictionless client tax compliance for ING and its customers through accurate and timely tax information sharing and strong global expertise. CTS simplifies complexity, enables locations to comply with regulations, and delivers consistent standards aligned with the FCFP strategy and ING’s risk and control framework.

The Tribe Lead CTS leads a hierarchical and functional team of approximately 29 FTE across countries and hubs and works closely with a wide range of stakeholders, including Global FCFP MT, MT COO, CIO/Tech, CTO/KYC & CTS, COO Data & Analytics, second line functions, and external stakeholders such as regulators. You report to the Global Head of Client Tax Services and are part of the Client Tax Services Leadership Team and the Global CTS Control Board.

###responsibilities### The Tribe Lead CTS is responsible for: Define and evolve the global CTS service catalogue, minimum requirements, user journeys, and operating model Ensure consistent product definitions and documentation across countries and business lines Plan and steer implementation waves, including go-live transition, training, and communications Monitor adoption, resolve roll-out blockers, and ensure

###benefits### are realised Own and prioritise the CTS global roadmap across process, tooling, and data Drive end-to-end delivery with clear scope, benefits, risks, and dependencies Translate business needs into Tech epics and features and align architecture and data flows Ensure solutions are scalable, secure, and compliant by design Own key CTS vendor and tool contracts, including commercial governance, performance, risk, and cost control Manage vendor delivery, service levels, and compliance obligations How to succeed We hire smart people like you for your potential.

Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility.

In return, we’ll back you to develop into an even more awesome version of yourself.

###experience### leading global transformation and delivery in a regulated financial services environment (preferably tax, financial crime prevention, operations, or similar domains) 5+ years in senior leadership roles with accountability for roadmap prioritisation, delivery governance, and

###benefits### realisation Strong

###experience### as a linking pin between Business and IT/Tech, translating

###requirements### into epics/features and aligning architecture and data flows Proven

###experience### in vendor and contract ownership, including SLA management, performance management, and third-party risk and compliance Extensive

###experience### driving change, implementation, and adoption at scale

###Experience### operating in a strong control environment, including audit/regulatory engagement and continuous improvement Deep expertise in client tax compliance and reporting regimes (e.g. CRS/FATCA-style) and related risk and control expectations Ability to manage a multi-year change portfolio, set priorities based on value and risk, and drive investment cases and

###benefits### realisation Ability to engage senior stakeholders, manage conflicting priorities, and communicate risks and trade-offs effectively Additional behaviours and capabilities: Courage to challenge and drive accountability Strong understanding of architecture, data flows, and tooling Ability to build effective teams, develop talent, and create psychological safety Strong focus on delivery and results, with clear KPIs and accountability Ability to manage complexity and make sound, risk-based decisions Role model integrity and foster a speak-up culture

###Experience### balancing client, first line, and second line interests Hands-on team player with organisational sensitivity Fluent in English Rewards and

###benefits### We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The

###benefits### of working with us at ING include: 25-28 vacation days depending on contract Pension scheme 13th month salary 8% Holiday payment Hybrid working Personal growth and challenging work with endless possibilities An informal working environment with innovative colleagues

###About us### Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. Questions?

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Please upload your CV and motivation letter by clicking the ‘Apply’ button. We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet.

We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact.

Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow. Your future at ING starts with one application. Ready to join?

###skills### and aspirations! Use the filters below the search bar – like location and job type – to help you find the perfect fit. Start exploring now and discover where your next career move could take you!