Customs Operations FinOps Specialist

Ensure accurate financial execution of customs-related transactions, including

invoicing, cost validation, and compliance support.

Introduction

• Maersk is a global leader in integrated logistics and have been industry
• pioneers for over a century. Through innovation and transformation we are
• redefining the boundaries of possibility, continuously setting new standards for
• efficiency, sustainability, and excellence.

• At Maersk, we believe in the power of diversity, collaboration, and continuous
• learning and we work hard to ensure that the people in our organisation reflect
• and understand the customers we exist to serve.

• With over 100,000 employees across 130 countries, we work together to shape the
• future of global trade and logistics.

• Join us as we harness cutting-edge technologies and unlock opportunities on a
• global scale. Together, let's sail towards a brighter, more sustainable future
• with Maersk.

What we offer

• Impact: Your work will directly contribute to the success of our global
• operations.

• Opportunity: Maersk provides ample opportunities for growth and development,
• both professionally and personally.

• Innovation: Join a forward-thinking team that embraces innovation and
• cutting-edge technologies.

• Global Exposure: Collaborate with colleagues from diverse backgrounds and gain
• exposure to international business practices.

• Work-Life Balance: We value work-life balance and offer flexible working
• arrangements to support our employees.

Responsibilities

• Generate and validate invoices (manual/system-based) for customs services.
• Ensures month end closure activities are done on time.
• Record revenue charges, taxes, duties, and incidental costs in job systems

(e.g., Kewill). Validate and manage costs from customs and third-party

agents; handle ad-hoc cost entries.

• Process invoice cancellations and reissuance based on approvals.
• Coordinate invoice dispatch and ensure timely communication with Customer

Experience and Ops teams.

• Manage customer relationships and deliver exceptional service to both

internal and external stakeholders through professional email communication.

• Support compliance reviews and provide accurate data for KPI and Management

Information System reporting.

Accountabilities

• Accurate and timely generation, validation, and dispatch of invoices for

customs-related services.

• Precise recording and reconciliation of costs, taxes, and duties in job

systems to maintain financial integrity.

• Compliance with internal controls and external regulations for customs

financial processes.

• Delivery of error-free financial data to support reporting and audit

requirements.

• Address and resolve customer complaints or disputes promptly while

maintaining alignment with company policies and procedures.

• Collaborate with team members to ensure efficient and effective completion of

multiple operational activities.

• Apply problem-solving skills to identify and address customer issues.
• Strong email communication skills and effective problem-solving abilities.
• Excel Knowledge is must
• High attention to detail with strong organizational capabilities.
• Ability to work collaboratively in a team and support rotating shifts as

needed.

• Ability to manage multiple tasks simultaneously.

Required Business/ Technical Knowledge

• Strong knowledge of customs financial processes, tax regulations, and duty

structures.

• Proficiency in financial systems (e.g., Kewill, CargoWise One) and MS Excel

for data validation.

• Attention to detail and accuracy in high-volume transactional environments.
• Ability to collaborate effectively with Customer Experience, Ops, and Procure

to Pay teams across regions.

• Problem-solving and adaptability to manage exceptions and ad-hoc requests.

Maersk is committed to a diverse and inclusive workplace, and we embrace

different styles of thinking. Maersk is an equal opportunities employer and

welcomes applicants without regard to race, colour, gender, sex, age, religion,

creed, national origin, ancestry, citizenship, marital status, sexual

orientation, physical or mental disability, medical condition, pregnancy or

parental leave, veteran status, gender identity, genetic information, or any

other characteristic protected by applicable law. We will consider qualified

applicants with criminal histories in a manner consistent with all legal

requirements.

We are happy to support your need for any adjustments during the application and

hiring process. If you need special assistance or an accommodation to use our

website, apply for a position, or to perform a job, please contact us by

emailing  accommodationrequests@maersk.com [accommodationrequests@maersk.com].