Role description
From the employerWE OFFER
Being responsible for inland service execution within assigned scope, especially
focus on inhouse Customs Brokerage execution. Coordinate and solve exceptions
with relevant internal and external stakeholders during daily operation. Support
Product team and Customer Experience team to deliver growth, profit and customer
satisfaction.
PURPOSE OF THE ROLE
- Execute following assigned process with high efficiency to get on time
execution and satisfied services provided to customer.
- Handle system updates accurately and customer requests in accordance with
defined processes and time frame.
- Suggest alternate viable solutions which are aligned with rules and
regulation including local policies, and actively resolve customer complaints
within stipulated timeframe.
- Execute cost savings plans to deliver a consistently deflationary cost
profile while maintaining excellent standards of safety and reliability.
- Actively capture Voice of Customer and feedback to supervisor and relevant
teams to improve delivery performance and experience.
- Proactively share best practices and knowledge within team.
- Geographically covers the Greater China Area (excl. Taiwan).
KEY RESPONSIBILITIES
- Execute following assigned process with high efficiency to get on time
execution and satisfied services provided to customer.
- Handle system updates accurately and customer requests in accordance with
defined processes and time frame.
- Suggest alternate viable solutions which are aligned with rules and
regulation including local policies, and actively resolve customer complaints
within stipulated timeframe.
- Execute cost savings plans to deliver a consistently deflationary cost
profile while maintaining excellent standards of safety and reliability.
- Actively capture Voice of Customer and feedback to supervisor and relevant
teams to improve delivery performance and experience.
- Proactively share best practices and knowledge within team.
- Geographically covers the Greater China Area (excl. Taiwan).
WHAT WE ARE LOOKING FOR
- OPERATIONAL EFFICIENCY & CUSTOMER SERVICE EXPERIENCE
- Relevant working experience in customer service in freight forwarder/ customs
broker company.
- Bachelor’s degree with matching major (for fresh graduates).
- Basic knowledge of Customs/CIQ declaration process, as well as port operation
process.
- Basic knowledge of HC classification, valuation, FTA rules and bonded
operations, etc.
- CCBA certificate holder is preferred.
- Working knowledge of inland services and Maersk internal system (ILSE/BST) is
preferred.
RELATIONSHIP MANAGEMENT
- Ability to work and thrive in a flexible matrix organization.
- Ability to make presentations to stakeholders and communicate effectively in
a diverse multicultural environment.
- Team player to collaborate with other teams and different functions.
DRIVE FOR RESULTS
- Conveys a sense of urgency and drives issues to closure, persists despite
obstacles and opposition.
- Well-organized when working under pressure.
- Proactive and exhibits problem solving capabilities.
- Ability to analysis data and speak with data for proposals.
- Solution and result oriented.
Maersk is committed to a diverse and inclusive workplace, and we embrace
different styles of thinking. Maersk is an equal opportunities employer and
welcomes applicants without regard to race, colour, gender, sex, age, religion,
creed, national origin, ancestry, citizenship, marital status, sexual
orientation, physical or mental disability, medical condition, pregnancy or
parental leave, veteran status, gender identity, genetic information, or any
other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and
hiring process. If you need special assistance or an accommodation to use our
website, apply for a position, or to perform a job, please contact us by
emailing accommodationrequests@maersk.com [accommodationrequests@maersk.com].