Customs Entry Specialist

Role Overview

As a Customs Entry Specialist, you play a critical role in ensuring our

customers’ imports move smoothly, compliantly, and on time. You will manage

end‑to‑end customs brokerage operations for a dedicated portfolio of accounts,

partnering closely with customers, carriers, government agencies, and internal

teams.

This is an ideal opportunity for someone who thrives in a fast‑paced,

detail‑oriented environment and wants to build strong expertise in customs

brokerage while contributing directly to customer satisfaction and operational

excellence.

What You’ll Do

You will take ownership of daily customs brokerage operations for assigned

customers, including

• Serve as a trusted point of contact for customers, responding to questions

and providing timely, accurate shipment updates

• Prepare and process U.S. Customs entries and Partner Government Agency (PGA)

filings, ensuring full regulatory compliance

• Open and manage entry files in alignment with defined KPIs and service

standards

• Coordinate shipment clearance with freight forwarders, steamship lines,

airlines, and container freight stations (CFS) to ensure timely release

• Track and trace inbound shipments from port or airport through final delivery

• Ensure all required documentation and entry packages are accurately uploaded

into operating systems

• Complete customer billing, delivery orders, and required operational reports

• Maintain and update customer Standard Operating Procedures (SOPs) as needed

• Collaborate closely with teammates and cross‑functional partners to support

coverage, cross‑training, and peak‑volume needs

What Success Looks Like

You’ll be successful in this role if you consistently demonstrate:

• Timely and accurate processing of shipments within agreed KPIs

• High attention to detail and data accuracy

• Strong adherence to company policies and all CBP and PGA regulations

• Proactive communication and follow‑through with customers and internal

partners

• Reliable submission of delivery orders and required documentation

Your Impact

In this role, you are accountable for helping drive

• Customer experience & quality – delivering on service commitments and

building trust

• Compliance & process maturity – ensuring regulatory adherence and operational

consistency

• Operational efficiency & cost control – supporting productivity and

standardized processes

• Technology adoption – contributing to continuous improvement and digital

transformation initiatives

Who You’ll Work With

Internal partners include

• CHB Operations Managers and Leaders

• Senior CHB Operations Associates

• Regional CHB Leadership

• Program and Implementation Managers

• CHB Compliance and IT teams

External partners include

• Assigned customs brokerage customers

• Government agencies (CBP, FDA, USDA, and others)

• CHB systems and technology vendors

Required / Preferred Qualifications

• 6–12 months of customs brokerage or related industry experience

• At least 2 years in a CHB or operational support environment preferred

• Strong verbal and written communication skills

• Highly organized, detail‑oriented, and comfortable working under pressure

• Ability to manage multiple priorities in a fast‑paced environment

• Team‑focused mindset with a strong sense of ownership and accountability

• Bachelor’s degree preferred (or equivalent work experience)

• Customs House Broker License preferred but not required

Pay Range: $56,000.00 - $60,000.00*

*The stated pay range is the anticipated starting salary and may be adjusted

based on market conditions, experience, and location. Final compensation will be

discussed directly with the selected candidate(s) in compliance with all

applicable laws.

Company Benefits

• Medical

• Dental

• Vision

• RRSP+ Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• Career Advancement: Opportunities for professional development

• And more!

#LI-XC1  #RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace

different styles of thinking. Maersk is an equal opportunities employer and

welcomes applicants without regard to race, colour, gender, sex, age, religion,

creed, national origin, ancestry, citizenship, marital status, sexual

orientation, physical or mental disability, medical condition, pregnancy or

parental leave, veteran status, gender identity, genetic information, or any

other characteristic protected by applicable law. We will consider qualified

applicants with criminal histories in a manner consistent with all legal

requirements.

We are happy to support your need for any adjustments during the application and

hiring process. If you need special assistance or an accommodation to use our

website, apply for a position, or to perform a job, please contact us by

emailing  accommodationrequests@maersk.com [accommodationrequests@maersk.com].