Assistant Manager (Bilingual) - Tigoni Villas, Tax-Credit

ResProp Management helps people find apartment homes and builds communities. We

are a multi-family property management company that serves people, community

residents and owners. We got our start in 2010, have grown to over 20,000 units

and we are continuing to grow daily. We owe our success to our focus on servant

leadership, and our commitment to hiring top talent from the most innovative

companies from both inside and outside the multifamily industry.

Location: 1527 W Sunshine Dr, San Antonio, TX 78228

What you'll be doing

• Serves as a leader for the leasing consultants by applying creative sales

strategies to motivate the team and reach occupancy goals

• Maintain resident ledgers including posting rent payments and issuing

charges, concessions and final account statements

• Initiate all necessary lease violations, late rent notices, and evictions as

needed

• Assist Property Manager with Accounting Month End
• Assist with the leasing process from tour to move-in including closing the

sale, completing lease documents and inspecting apartments to ensure the

residents have an excellent move-in experience.

• Understand the value of the property features as they relate to the

prospective resident's needs.

• Support occupancy and retention goals by following up with potential and

current residents.

• Build relationships with residents through courteous and timely response to

needs and concerns.

• Promote resident satisfaction and retention by responding to complaints,

questions, and requests in a timely manner, and taking appropriate action to

resolve and address service issues.

• Work with other teammates to plan and organize resident events.
• Train and develop other teammates (provide on-the-job training to leasing

consultants and schedules company training).

• Visually inspect/prepare the entire property (office, models, compactor,

vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and

touch up model and vacant units. Responsible for maintaining work area and

office cleanliness.

• Responsible for in-house bad debt collections
• Assists in managing the client/owner relationship by meeting with the

owners, conducting community tours, providing updates and information about

the community’s performance, and responding to owner requests as needed.

• Processes resident move-outs by reviewing lease terms and notice

requirements, applying appropriate deposit and lease cancellation fees, if

applicable, and processing the disposition in accordance with established

procedures and legal requirements.

What you must have

• Bilingual English and Spanish
• At least one year of leasing experience in a tax-credit community
• Ability to work a varied schedule including weekends and holidays as required
• Cheerful attitude and focused on customer service
• Strong written and verbal communication skills
• Tech savvy - able to learn/work with property management applications
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal

Management

What's Nice to Have

• Bachelor's degree preferred

Our compensation & benefits package is designed to reward long-term career

growth. Your total compensation can and should grow as you progress with the

company. We evaluate performance and provide direct feedback to all teammates

throughout the year, and ensure that compensation matches the role and

performance. In addition, we offer the following:

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management
• Opportunities for Profit Sharing

Employment Eligibility Requirements

• Applicants will be required to pass a background check, and reference check

prior to their first day to verify their employment eligibility