CAM030: Supv Customs Ops

Company: FedEx Trade Networks Canada Address: 5550 Explorer Drive Suite 600 L4W 0C3 Mississauga,Ontario Canada Scheduled Weekly Hours: 37. 5 Worker Type: Employee Posting Start Date: 07-7-26 Posting Close Date: 08-30-2026 Job Family: FTN: Customs Brokerage Management Position Summary: Total Base Pay Range - $53,443. 00 - $83,505.

00 CAD Annual DATA MANAGEMENT • Ensures that all entries are administered accurately • Coordinates and distributes work to staff or other branches for all entries to ensure files are completed timely and accurately. In case of LVS, ensures work is completed before the next consolidation to avoid transferring a minimal number of files. • Prepares and transmits monthly LVS consolidation and ensures that it is accepted to avoid penalties • Reviews customs rejects and corrects them to avoid penalties, as and when necessary DISPUTE RESOLUTION • Resolves client disputes (internal & external) by emitting requests for credit notes, claims, amendments and/or corrections • Meets with staff and clients to resolve internal disputes and finds solutions to problems.

Supports them on rating questions • Assists customers and other departments with requests such as classifications, documents, changes, questions on OGD requirement etc. • Responds to clients (via phone or e-mails) on escalated issues with regards to any of our invoices i. e.

wrong account used, rating error, fees miscalculation etc.

requirements

- ex: dates of direct shipments, VFD codes, values to be added and/or deducted, certificates of origin, dumping etc.

duties

as assigned by the Supervisor • High School Diploma and 3 years of College required, CCS designation • Minimum 7 years of

experience

in managing rating in a Customs department with a reputed Transportation and Brokerage firm • Excellent communication skills, bilingual an asset • Advanced knowledge of MS Office and Outlook • Excellent inter-personal

skills

and solid ability to prioritize, organize and multi-task • Ability to work under pressure, exercise good time management skills, detail-oriented Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do.

Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers.

To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.

FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one.

We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world. Thank you for your interest; however only those applicants selected for an interview will be contacted.

experience

in international trade. The company’s advanced technology and network of worldwide locations and alliances enables it to provide comprehensive, ocean and air international freight forwarding, customs brokerage, global order logistics, distribution and surface transportation, trade advisory services, and advanced e-commerce and trade facilitation solutions. FedEx Trade Networks has the resources and support to help customers of all sizes navigate the intricacies of shipping goods globally.

We are the high-tech solution for international shipping and customs brokerage. Our global teams, firmly in place, assist customers of all sizes to solve the intricacies of shipping goods globally. Within FedEx Trade Networks is Transport & Brokerage that provides full-service customs brokerage, global ocean and air cargo distribution, North American Transportation and Distribution and other value-added services involved in shipping goods.

This is an exceptional chance for you to build your career with the industry leader in comprehensive global cargo distribution, customs brokerage services and e-commerce solutions. We are growing our global network and our expansion has given rise to the need for experienced and qualified professionals. We offer an excellent salary with a comprehensive package of benefits.