Customer Success Manager, Indirect Tax

Are you passionate about building meaningful relationships and empowering

customers to achieve their goals, while driving success for both them and the

company?

Customer Success is not just a function or team at Thomson Reuters, but also our

reason for doing business. We measure our success based on the prioritization of

our customers' needs and goals. The relationship we create with our customers

determines the future benefits for them and our company.

The Customer Success Manager (CSM) is assigned a book of business specific to

Concierge and/or Advisory customers, responsible for the development of

customers' knowledge on their suite of offerings. The CSM will manage these

customers to drive performance towards Thomson Reuters' strategic objectives and

retention goals. This will require the management of multiple projects with

strong business acumen to remove obstacles interfering with the growth and

retention of customers.

About the Role

In this opportunity as a Customer Success Manager, you will

• Partner with customers to define success, deliver educational activities

throughout their lifecycle, and track progress toward business outcomes.

• Develop and share best practices and Customer Success Plans, collaborating

with internal teams like Sales and Professional Services.

• Monitor customer health by tracking usage data and escalating critical

concerns, using insights to drive strategic adjustments.

• Identify and activate commercial growth opportunities, recommending

improvements based on customer maturity and working closely with the

commercial team.

• Ensure customers receive maximum value from their investment, driving

retention and growth through tailored engagement and collaboration.

• Leverage technology tools (e.g., Gainsight, Salesforce) to manage client

information, pipeline, and financial forecasts accurately.

• Build and present business plans, report on market and competitor activities,

and represent Customer Success in cross-functional meetings to support

business objectives.

About You

• You are a fit for the role of Customer Success Manager if you have:

• 8+ years of professional experience, with a minimum of 3 years’ experience in

customer success

• Indirect Tax experience

• 4-year college degree required, master’s degree or equivalent preferred

• Salesforce user experience a plus

• Functional/technical skills in SaaS implementations and Enterprise Resource

Planning (ERP) applications, a plus

• Experience working in and around cloud software solutions and cloud delivery

models

• Strong business acumen and communication skills; can manage a customer

journey, conflict resolution, and problem-solving.

• Ability to travel, 25%

#LI-BS1

What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace

policies designed to help manage personal and professional responsibilities,

whether caring for family, giving back to the community, or finding time to

refresh and reset. This builds upon our flexible work arrangements, including

work from anywhere for up to 8 weeks per year, empowering employees to

achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning

and skill development, we prepare our talent to tackle tomorrow’s challenges

and deliver real-world solutions. Our Grow My Way programming and

skills-first approach ensures you have the tools and knowledge to grow, lead,

and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to

include flexible vacation, two company-wide Mental Health Days off, access to

the Headspace app, retirement savings, tuition reimbursement, employee

incentive programs, and resources for mental, physical, and financial

wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and

belonging, flexibility, work-life balance, and more. We live by our values:

Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act

Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact

Institute. We offer employees two paid volunteer days off annually and

opportunities to get involved with pro-bono consulting projects and

Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that

helps its customers pursue justice, truth, and transparency. Together, with

the professionals and institutions we serve, we help uphold the rule of law,

turn the wheels of commerce, catch bad actors, report the facts, and provide

trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to

our employees. Our benefit package includes market competitive health, dental,

vision, disability, and life insurance programs, as well as a competitive 401k

plan with company match. In addition, Thomson Reuters offers market leading work

life benefits with competitive vacation, sick and safe paid time off, paid

holidays (including two company mental health days off), parental leave,

sabbatical leave. These benefits meet or exceeds the requirements of paid time

off in accordance with any applicable state or municipal laws. Finally, Thomson

Reuters offers the following additional benefits: optional hospital, accident

and sickness insurance paid 100% by the employee; optional life and AD&D

insurance paid 100% by the employee; Flexible Spending and Health Savings

Accounts; fitness reimbursement; access to Employee Assistance Program; Group

Legal Identity Theft Protection benefit paid 100% by employee; access to 529

Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement;

and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the

expected pay range for a position. The target total cash compensation range

varies across locations. For any eligible US locations, unless otherwise noted,

the target total cash compensation range for this role is $93,100 USD - $172,900

USD. Pay is positioned within the range based on several factors including an

individual’s knowledge, skills and experience with consideration given to

internal equity. Base pay and any target sales incentive are part of a

comprehensive Total Reward program which also includes flexible and supportive

benefits and other wellbeing programs. Target total cash compensation ranges are

inclusive of both base pay and any target sales incentive.

This job posting will close .

About Us

• Thomson Reuters informs the way forward by bringing together the trusted content
• and technology that people and organizations need to make the right decisions.
• We serve professionals across legal, tax, accounting, compliance, government,
• and media. Our products combine highly specialized software and insights to
• empower professionals with the data, intelligence, and solutions needed to make
• informed decisions, and to help institutions in their pursuit of justice, truth,
• and transparency. Reuters, part of Thomson Reuters, is a world leading provider
• of trusted journalism and news.

• We are powered by the talents of 26,000 employees across more than 70 countries,
• where everyone has a chance to contribute and grow professionally in flexible
• work environments. At a time when objectivity, accuracy, fairness, and
• transparency are under attack, we consider it our duty to pursue them. Sound

exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and

experiences of all employees to deliver on our business goals. To ensure we can

do that, we seek talented, qualified employees in all our operations around the

world regardless of race, color, sex/gender, including pregnancy, gender

identity and expression, national origin, religion, sexual orientation,

disability, age, marital status, citizen status, veteran status, or any other

protected classification under applicable law. Thomson Reuters is proud to be an

Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with

disabilities and for sincerely held religious beliefs in accordance with

applicable law. More information on requesting an accommodation here.

[https://www.thomsonreuters.com/en/careers/our-commitment-to-candidates]

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