Customs Broker

C.H. Robinson is seeking a Customs Broker, responsible for the accurate and

timely submission of customs entries for clearance processes as described in the

C.H Robinson Customs procedures. In this role, you will further develop

knowledge and understanding of regulatory requirements, refine customer service

skills, utilize reporting tools, and possess an overall understanding of the

supply chain process. You will ensure compliance and operational excellence

representing both C.H. Robinson and our customers, with skills and expertise

leading to further development within the organization.

RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited

to, the following

Maintain Operational Excellence

• Demonstrate mastery of customs brokerage standard operating procedures (SOPs)

and best practices.

• Analyse and validate import and export documentation to ensure compliance

with all New Zealand regulatory requirements.

• Prepare, review, and lodge Customs and biosecurity entries with the New

Zealand Customs Service (NZCS) and Ministry for Primary Industries (MPI).

• Classify goods using international tariff codes and determine applicable

duties, GST, and regulatory requirements.

• Ensure all shipments comply with NZ Customs, MPI, and other government agency

requirements.

• Liaise with customers, transport providers, Customs, MPI, and other

stakeholders to facilitate timely clearance and delivery of cargo.

• Identify and resolve compliance issues that may result in shipment delays,

inspections, or additional charges.

• Complete tariff classifications, customs valuations, and clearance activities

accurately and within required timeframes.

• Maintain customer SOPs and ensure operational excellence through accuracy,

compliance, and customer service.

• Operate customs brokerage systems including Expedient and Microsoft Office

applications.

• Support continuous improvement initiatives and process optimisation.

REQUIRED QUALIFICATIONS

Required

• High School Diploma or GED
• Minimum 2 years of Customs Brokerage experience
• Proficient in Microsoft Office Suite of programs

PREFERRED QUALIFICATIONS

Preferred

• Minimum 2 years' experience in Customs Brokerage, Freight Forwarding, or

International Trade.

• Strong knowledge of New Zealand Customs Service (NZCS) and Ministry for

Primary Industries (MPI) regulations and processes.

• Completion, a Customs Brokers and Freight Forwarders Federation (CBAFF)

UUI/PIN qualification.

• Experience with tariff classification, customs valuation, and import/export

compliance.

• Strong attention to detail and analytical skills.
• Excellent communication and customer service capabilities.
• Experience using Expedient and Microsoft Office Suite.

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering

flexible work to support a work/life balance along with offering a broad range

of career development opportunities. We have an experienced and passionate team

who work collaboratively to deliver smarter solutions for our clients. Our

Robinson Cares program allows our employees to give back to the community.

Employees have access to Health Insurance, a Health and Wellbeing Allowance and

a confidential Employee Assistance Program.