Customs Brokerage Entry Agent

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

This position has an hourly rate range of USD 32.00 to USD 34.00. In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k) retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The Customs Brokerage Entry Agent is responsible for working in our Customs Brokerage Department to process import shipments and customs brokerage for our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs all functions required by the brokerage department to service the client

Performs functions including troubleshooting and problem-solving to provide exceptional customer service

Performs daily follow up on all open issues with the client, carrier, forwarder, CBP, or PGA to resolve any delays in entry processing

Manages all aspects of the entry process from receipt of documents or data to delivery, billing and scanning.

Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, classification, and all areas required by CBP and any and all PGA’s

Enters all required data accurately into Hellmann’s brokerage system to complete the entry and achieve full release with CBP and PGA.

Coordinates with the origin station, supplier or third party to process the Importer Security Filing (ISF) on behalf the importer.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

EDUCATION AND EXPERIENCE

Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement

High School Diploma or GED

One to three years of previous experience in freight forwarding industry preferred

Completion of any industry related course is an asset

KNOWLEDGE, SKILLS, & ATTRIBUTES

Organization skills

Time management and prioritization

Customer-focused

Adaptable / flexible to high-pressured environment

Interpersonal skills

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet

Proficient in world geography, shipping documentation, and Incoterms preferred

Proficient written and verbal communication skills in English

Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

PHYSICAL DEMANDS

While performing the duties of this job, the employee is

• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!