Customs Brokerage Supervisor

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

15,000 trained professionals

250+ locations worldwide

Fortune 500

Globally unified systems

Job Description

As a Supervisor, you will be responsible for supervising the day-to-day Operations and staff. Support transition and retention of customers.

Major Duties and Responsibilities

Utilize dashboards, reports and desk checks to ensure timeliness of file logging, entry/admission/withdrawal filing and billing.

Ensure the team's activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA)

Ensure the team is compliant with the Process Standards and works within the SOP requirements of the client(s)

Ensure the team operates in accordance with the policies and procedures of Expeditors

Ensure our clients are receiving an exceptional level of customer service

Manage team dashboards and productivity. Also, join conference calls and/or pilot programs as designated by management

Assist team members with problem solving and customer service

Perform entry/admission/withdrawal audits and implement corrective actions

Ability to perform all of the functions performed by CSRs including but not limited to processing entries/admissions/withdrawals, meeting KPI's, working with Customs & PGA's, etc.

Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned.

Create SOPs and transitioning new clients within the team

Periodically review existing SOPs for accuracy and update or send to agent to update as necessary

Ensure all team members are following Expeditors' credit and OCL process.

Review rate schedules for accuracy

Ensure all files are billed timely, accurately and accounting discrepancies are resolved

Ensure proper usage of GL codes

Monitor overtime

Review profitability and productivity - with a goal of eliminating waste

Keep team's morale at a high level and maintain a low level of unplanned turnover

Train, Motivate, Challenge and Mentor other employees

Have routine team meetings with all members of your team to ensure everyone is aware of changes, updates to regulations, etc.

Prepare Annual Employee Reviews and 1 on 1s for members of your team.

Ensure all team members meet or exceed training requirements and deadlines.

Qualifications

• At least 3 years of Customs Brokerage Experience with Expeditors' Internal System

At least 1-2 years of lead/supervisory experience

Well-rounded knowledge of the HTSUS

Well-rounded knowledge of the Title 19 of the Code of Federal Regulations

Well-rounded knowledge of the Foreign-Trade Zones Manual

Knowledge and experience with Participating Government Agencies

The ability to troubleshoot and solve problems quickly and effectively

Strong Management Skills

Must be able to commute to the Pullman/El Paso Facility

High School Degree or equivalent required

Must be legally authorized to work in the United States

Must have the ability to work overtime and/or weekends in support of the department needs

Fluent in English and Spanish, both written and verbal

Good computer skills (Word, Excel, and familiarity with PowerPoint)

Comfortable with numbers and basic mathematical skills

Familiarity with 10-key usage

Ability to multi-task and prioritize throughout the workday while remaining focused and organized

Demonstrated ability to be pro-active in thought and action

Strong organizational Skills

Analytical with a strong attention to detail

Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Ability to work independently and in a collaborative team environment

Willing to pitch in and help on last minute projects or assist team members

Excellent written, verbal, and interpersonal communication skills

Has a demonstrated strong work ethic, and reliability

Comfortable working in a professional business environment

Proven ability and desire to learn new software and technologies

Knowledge of Expeditors Internal System Preferred

Undergraduate Degree Preferred

Customs Brokerage License or Actively pursuing and taking the exam

Additional Information

Candidates must be legally authorized to work in the U.S. we do not offer visa sponsorship for this position.

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.