Customs Clearance & Trade Operations Executive

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Title: Customs Clearance and Trade Operations Executive

Grade: WL1

Location: Karachi Head Office

The role

The role is responsible for end-to-end management of customs clearance and trade operations, including imports, exports, and all trade-related processes. The position will oversee the complete lifecycle of trade transactions, from LC initiation and documentation to customs clearance, regulatory compliance, and post-clearance coordination. The incumbent will act as the single-point owner for customs and trade operations, ensuring efficiency, compliance, and cost optimization.

What you'll be responsible for

• Customs Clearance Management (End-to-End)

Oversee and manage the entire customs clearance process for imports ensuring timely and compliant release of shipments.

Coordinate with customs authorities, clearing agents, freight forwarders, and logistics partners to ensure smooth operations.

Handle customs audits, inspections, notices, and post-clearance verifications, ensuring accurate resolution of queries and disputes.

Monitor changes in customs regulations, SROs, tariffs, and trade policies, and assess their impact on business operations.

Optimize clearance timelines and costs by identifying bottlenecks and improvement opportunities.

• Import Trade Operations

Coordinate with internal/external stake holder to manage end-to-end import operations, from order placement/receipt to final delivery and documentation closure.

Ensure compliance with all local and international trade regulations, including import/export controls, sanctions, and licensing requirements.

Monitor shipment schedules, vessel/flight movements, and delivery timelines to minimize delays and demurrage/detention charges.

Maintain accurate tracking and reporting of all trade transactions.

• Letter of Credit (LC) & Trade Finance Operations

Coordinate with internal/external stake holder to manage end-to-end LC operations, including opening, amendments, negotiation, and closure for both imports and exports.

Review, and validate all trade-related documents (Invoice, Packing List, B/L, AWB, COO, Insurance, Inspection Certificates, etc.) to ensure compliance with LC terms.

Liaise with banks, suppliers, and internal finance teams to ensure timely processing and settlement of trade transactions.

Identify and resolve discrepancies in documentation to avoid delays, penalties, or non-payment risks.

Maintain proper records of LCs, and other trade finance instruments.

• Documentation & Compliance

Ensure 100% accuracy and completeness of all customs and trade documentation.

Maintain audit-ready records for all import/export and customs clearance activities.

Ensure compliance with State Bank / Central Bank regulations, customs laws, and internal policies.

Support internal and external audits by providing required documentation and clarifications.

• Stakeholder & Vendor Management

Manage relationships with clearing agents, freight forwarders, shipping lines, banks, insurers, and regulatory authorities.

Evaluate and negotiate service levels, costs, and performance benchmarks for trade-related vendors.

Act as the key point of contact for management on all customs and trade-related matters.

• Reporting & Process Improvement

Prepare regular MIS, KPI dashboards, and exception reports related to clearance timelines, costs, duties, and trade volumes.

Identify operational risks and implement controls to mitigate financial, regulatory, and operational exposure.

Drive process improvements, automation, and standardization across customs and trade operations.

We’re looking for someone who

5+ years hands-on experience in customs clearance, import trade operations and trade finance (LCs), with strong knowledge of customs laws, SROs, tariffs and banking regulations.

Proven stakeholder & vendor management skills: excellent negotiation, communication and cross-functional coordination with clearing agents, banks, freight forwarders and regulatory authorities.

Strong analytical skills, audit-ready documentation, experience driving process improvements/automation and proficiency with trade/ERP systems.

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.