Customs Controller

Black & Grey HR is seeking a proactive and detail-oriented Customs Controller with 5+ years of experience in the freight forwarding industry. The role is

responsible for overseeing end-to-end import and export customs clearance

activities, ensuring full compliance with UAE and GCC customs regulations, and

minimizing operational risks. The ideal candidate will serve as the key point

of contact with customs authorities and support seamless cargo movement across

borders.

Customs Clearance & Operations

• Manage

end-to-end import and export customs clearance for air, sea, and land

shipments.

• Review

and verify customs declarations, invoices, packing lists, COO, and other

supporting documentation.

• Ensure

accurate HS code classification, customs valuation, and application of

duties, VAT, and exemptions.

• Coordinate

with operations, documentation teams, transporters, and clearing agents to

ensure smooth cargo flow.

• Monitor

shipment status to proactively prevent delays, inspections, penalties,

fines, or clearance issues.

Regulatory Compliance

• Ensure

strict adherence to UAE customs laws, Dubai Customs regulations, and GCC

trade requirements.

• Stay

updated on tariff amendments, regulatory changes, and compliance

guidelines impacting freight forwarding operations.

• Manage

rules of origin requirements and Free Trade Agreement (FTA) documentation

where applicable.

• Maintain

accurate, audit-ready records in line with customs authority requirements.

• Resolve

customs discrepancies, inspection findings, and clearance disputes

efficiently.

Authority & Stakeholder Liaison

• Act

as the primary point of contact with Dubai Customs and other GCC Customs

Authorities

• Handle

customs inspections, queries, clarifications, and documentation requests.

• Build

and maintain strong working relationships with customs officials and

regulatory bodies.

Internal Advisory & Process Improvement

• Provide

guidance to operations and sales teams on customs compliance requirements.

• Train

internal staff on documentation standards, classification accuracy, and

compliance best practices.

• Identify process gaps

and recommend improvements to reduce compliance risks and clearance time

Requirements

• Bachelor’s

degree in Logistics, Supply Chain, International Trade, or related field.

• Minimum

5+ years of experience in customs clearance within a freight forwarding

company.

• Strong

knowledge of: UAE

customs procedures and E-Mirsal systems, HS

code classification and tariff application, Customs

valuation methods, Rules

of Origin and trade compliance regulations

• Experience

handling air, sea, and land freight shipments.

• Strong

coordination and problem-solving skills.

• Ability

to manage high shipment volumes under tight deadlines.

• Excellent

communication skills in English (Arabic is an advantage).

Benefits

• Attractive Salary + Benefits