Customs - Data Entry - Release Agent

Position Summary

This entry level position is primarily responsible for receiving, reviewing and entering customs documents. The incumbent processes shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members based on instructions and standard operating procedures.

Key Responsibilities

Receive documents via email, fax and mail. Review documents for completeness (e.g. date, description, value) ensuring that all necessary documents have been received for processing. Determine account number, ETA and apply bar code to billing sheet. Enter required information into database system

Contact clients, branches or other brokers if additional documents or information is required.

Respond to calls and questions from internal and external sources. Trace shipments and set up pre-arrivals at Customs

Perform other duties such as sorting, matching and stapling documents, printing, faxing, filing, scanning and other functions as assigned

Education and Experience

High School Diploma or Equivalent Experience

No experience required

Competencies, Working Skills & Attributes

Fast and accurate keyboarding skills (min. 8000 keystrokes per hour with 97% accuracy)

Clear and effective verbal and written communication skills; must be able to speak and write fluently in English. Must also be fluent in French if position is located in Quebec.

High attention to detail

Able to operate standard business machines

Able to perform basic mathematical calculations

Working Conditions, Mental Effort & Physical Requirements

Accuracy is required when entering appropriate data, adding figures and reconciling documents

Concentration is required in balancing several tasks at one time and viewing computer screen

Repetitive keyboarding / mousing; generally more than 6 hours per day

Sitting at desk for prolonged periods of time (up to 1/2 hour - 1 hour at a time) for more than 6 hours per day

Lifting batches of entries and mail (generally less than 10 lbs)

Clean, non-hazardous office environment