Customs Entry Writer

As a Customs Entry Writer you play a critical role in ensuring our customers’

imports move smoothly, compliantly, and on time. You will manage end‑to‑end

customs brokerage operations for a dedicated portfolio of accounts, partnering

closely with customers, carriers, government agencies, and internal teams.

This is an ideal opportunity for someone who thrives in a fast‑paced,

detail‑oriented environment and wants to build strong expertise in customs

brokerage while contributing directly to customer satisfaction and operational

excellence.

What You’ll Do

• You will take ownership of daily customs brokerage operations for assigned

customers, including

• Serve as a trusted point of contact for customers, responding to questions

and providing timely, accurate shipment updates

• Prepare and process U.S. Customs entries and Partner Government Agency (PGA)

filings, ensuring full regulatory compliance

• Open and manage entry files in alignment with defined KPIs and service

standards

• Coordinate shipment clearance with freight forwarders, steamship lines,

airlines, and container freight stations (CFS) to ensure timely release

• Track and trace inbound shipments from port or airport through final delivery

• Ensure all required documentation and entry packages are accurately uploaded

into operating systems

• Complete customer billing, delivery orders, and required operational reports

• Maintain and update customer Standard Operating Procedures (SOPs) as needed

• Collaborate closely with teammates and cross‑functional partners to support

coverage, cross‑training, and peak‑volume needs

What Success Looks Like

• You’ll be successful in this role if you consistently demonstrate:

• Timely and accurate processing of shipments within agreed KPIs

• High attention to detail and data accuracy

• Strong adherence to company policies and all CBP and PGA regulations

• Proactive communication and follow‑through with customers and internal

partners

• Reliable submission of delivery orders and required documentation

Your Impact

In this role, you are accountable for helping drive

• Customer experience & quality – delivering on service commitments and

building trust

• Compliance & process maturity – ensuring regulatory adherence and operational

consistency

• Operational efficiency & cost control – supporting productivity and

standardized processes

• Technology adoption – contributing to continuous improvement and digital

transformation initiatives

Who You’ll Work With

Internal partners include

• CHB Operations Managers and Leaders

• Senior CHB Operations Associates

• Regional CHB Leadership

• Program and Implementation Managers

• CHB Compliance and IT teams

External partners include

• Assigned customs brokerage customers

• Government agencies (CBP, FDA, USDA, and others)

• CHB systems and technology vendors

Required / Preferred Qualifications

• 6–12 months of customs brokerage or related industry experience

• At least 2 years in a CHB or operational support environment preferred

• Strong verbal and written communication skills

• Highly organized, detail‑oriented, and comfortable working under pressure

• Ability to manage multiple priorities in a fast‑paced environment

• Team‑focused mindset with a strong sense of ownership and accountability

• Bachelor’s degree preferred (or equivalent work experience)

• Customs House Broker License preferred but not required

Salary

• $56,000 - $60,000*

• #LI-XC1  #RPO

• Maersk is committed to a diverse and inclusive workplace, and we embrace
• different styles of thinking. Maersk is an equal opportunities employer and
• welcomes applicants without regard to race, colour, gender, sex, age, religion,
• creed, national origin, ancestry, citizenship, marital status, sexual
• orientation, physical or mental disability, medical condition, pregnancy or
• parental leave, veteran status, gender identity, genetic information, or any
• other characteristic protected by applicable law. We will consider qualified
• applicants with criminal histories in a manner consistent with all legal
• requirements.

• We are happy to support your need for any adjustments during the application and
• hiring process. If you need special assistance or an accommodation to use our
• website, apply for a position, or to perform a job, please contact us by
• emailing  accommodationrequests@maersk.com [accommodationrequests@maersk.com].