Customs House Agency (CHA) – Head

**Primary Job Function**

The primary function of this role is to handle customs broker functions throughout for PAN India GAC branches. This job contributes to providing support to all logistics branches/customers wherever customs documentary and operational assistance is required, in accordance with Customs Law in force.

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**Key Tasks**

• Ensure smooth customs clearance and follow compliance related to export and import shipments by sea/air freight.
• Customs House broker team members to provide customs clearance procedure and other services on a timely basis.
• Follow-up and maintain SOP for export & import clearance including ship spare clearance and vessel conversion/revision.
• Obtain all the required KYC documents from all customers before initiating the clearance of export and import shipments, as mandatory under Customs Broker Licensing Regulation.
• Identify and develop team members to undertake more responsibility and accountability which will help them to move on next level.
• Any other duties requested and delegated by Head of Operation to ensure the service level of the company is maintained

**Skills and Competencies**

• **Accountability –** Exhibit ownership of work including mistakes, holding self and others accountable for performance, determining objectives. setting priorities and committing to responsibility for looking after GAC's valuable assets - people and property.
• **Building Relationships -** Create long-term and mutually beneficial relationships internally or externally, with colleagues, customers and suppliers.
• **Legal and Regulatory Knowledge –** Maintain and apply knowledge and understanding of local and international laws and regulations to guide decisions and delivery of services.
• **Coaching –** Willing and able to effectively facilitate the development of others (one-to-one interactions).
• **Company Agility** - Know and understands how the company works, show awareness of the rationale behind key policies, practices, procedures, and culture, and demonstrate ability to maneuverer through delicate situations.
• **Delegation** - Assign tasks to other to ensure effective management of the work.
• **Discipline** - Ability to follow standard procedures and adhere to rules and regulations.
• **Execution** - Deliver results by defining effective solutions to problems, displaying resilience and perseverance amid changes or crisis.
• **Ethics & Integrity -** Behave in an honest, fair and ethical manner, exhibit socially and GAC- accepted behavior, act with uncompromising honesty and trustworthiness, and avoid misrepresentations for personal gain.