TAX COLLECTOR 3, CUSTOMER CARE

DEPARTMENT OF REVENUE

FUNDING ARIZONA’S FUTURE THROUGH EXCELLENCE IN INNOVATION, EXCEPTIONAL CUSTOMER

SERVICE AND PUBLIC SERVANT-LED CONTINUOUS IMPROVEMENT.

TAX COLLECTOR 3

Job Location

EDUCATION AND COMPLIANCE DIVISION

1600 W MONROE ST. PHOENIX AZ 85007

Posting Details

SALARY: $45,094

GRADE: 18

CLOSING DATE: 10/04/2026

Job Summary

The Tax Collector 3, Customer Care is responsible for the collection of

delinquent tax liabilities of assigned cases on behalf of the Department of

Revenue. Via ticketing system assignments, tax cases could include Individual

Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT)

cases. This role contacts and completes the collection of tax liabilities and

delinquencies via phone calls, emails, or other means of contact to negotiate

payment plans and/or enforce collection activities. All work is to be completed

while educating taxpayers and promoting voluntary taxpayer compliance. This role

is eligible for remote work with occasional presence in the Phoenix office.

This position may be available for remote work within Arizona (# days per week

in the office/hoteling).

Job Duties

Essential Duties and Responsibilities include but are not limited to:

Senior

• Working with supervisors on a rotating basis to assist taxpayers that come

into our building with tax issues

• Assisting with escalated calls from taxpayers

• Representing the team at offsite conferences

• Assists new hires via technical job training and shadowing

Service Delivery

• Engages in inbound and outbound communication with taxpayers via phone call,

email, or other means to resolve delinquent tax liabilities, as assigned

• Educates taxpayers and promotes voluntary compliance by reviewing financial

statements, providing supporting documentation, and offering assistance on

how to obtain and maintain tax compliance

• Conducts case research, locates returns, and audits records, as assigned

• Negotiates payment arrangements for delinquent tax liabilities

Collection Enforcement

• In accordance with ARS Title 42, initiates administrative enforcement to

include the filing of tax liens, issuing of levies for rights to property,

referring cases to the Order to Show Cause hearings, filing of complaints for

suspension/revocation of Registrar Contractors licenses, filing of affidavits

of tax deficiencies with the Arizona Liquor Board and Control, and filing

liens with AZ MVD

• Issues subpoenas to obtain and verify financial information, determine

abatements, administrative enforcement, and cases referred to the Attorney

General’s Office for civil proceedings

• Files all public documents in statutory required locations

• Confers with attorneys on complex case issues, as needed

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices

related to taxation through regular engagement in activities such as:

self-directed research, conferring with other practitioners and technical

experts; subscriptions to regulatory/legal/industry newsletters and briefs;

membership industry associations and attendance at meetings/events; and or

participation in training and others continuing education opportunities.

• Actively contributes to team and individual effectiveness

• Maximizes work processes and deliverables through lean principles within the

Arizona Management System (AMS); and provides recommendations for process

improvement, and engages in continuous improvement efforts as assigned.

Knowledge, Skills & Abilities (KSAs)

Knowledge/Understanding

• Basic knowledge and understanding of Federal and State tax statutes,

administrative rules, and regulations

• Basic knowledge and understanding of tax collection enforcement rules and

regulations

• Knowledge of investigative and research techniques

• Knowledge of lien laws pertaining to personal and real property for

consensual liens and statutory liens from agencies such as the IRS

• Knowledge of tax filing requirements and supporting documentation necessary

to process tax returns

Skills

• Strong communications skills, to include verbal, written, and active

listening with the ability to convey tax-related information in layman's

terms

• Effective organization and time management skills with the ability to make

measurable progress on multiple priorities

• Strong interpersonal skills and demeanor

• Strong negotiation and persuasion skills

• Proficient in the use of a PC/laptop in a Windows environment; in the use of

the Internet; and in the use of Google Suite applications such as Gmail,

Sheets, Docs, and Drive

• Proficient in the use of tax reporting systems

Abilities

• Ability to clear a comprehensive background and clearance process that

includes an Arizona tax compliance verification, and a criminal background

check through the FBI via level one fingerprint clearance through the Arizona

Department of Public Safety

• Ability to read, interpret, disseminate, and apply complex and comprehensive

tax related information, laws, policies, legislative proposals, and contracts

• Ability to work in a confidential manner, ensuring information is shared with

internal and external individuals in an appropriate manner

• Ability to think creatively, critically, and strategically when analyzing and

proposing compliance solutions

• Demonstrated ability to work with a high degree of autonomy and also

participate collaboratively as part of a team

• Ability to work in a confidential manner, ensuring information is shared with

internal and external individuals in an appropriate manner

• Ability to understand and solve problems by applying intermediate analytical

skills to include collecting all the relevant information and data needed to

address the problem; organizing, classifying and synthesizing the data into

fundamental issues; from the information, identifying the most probable

causes of the problem; reducing the information down into manageable

components; identifying the logical outcomes from the analyses of the data

collected; and, identifying the options and solutions for addressing the

problems analyzed

• Willingness and ability to embody ADOR’s core values of Do the Right Thing,

Commit to Excellence, and Care About One Another

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up

to 20 pounds of force occasionally, and/or up to 10 pounds of force

frequently, and/or a negligible amount of force constantly to move objects.

• No substantial exposure to adverse environmental conditions (such as in

typical office or administrative work).

Selective Preference(s)

Education & Experience

Any combination that meets the knowledge, skills and abilities (KSA); typical

ways KSAs are obtained may include but are not limited to: a High School Diploma

(HSD) or General Education Degree (GED), coursework, training, and work

experience relevant to the assignment.

Minimum one year of collections experience

Minimum of one year customer service experience

Experience in a tax collection program or customer service experience

emphasizing administrative and judicial collection enforcement

Experience with Continuous Improvement or LEAN

Bilingual in English-Spanish with strong reading, writing and speaking skills

Pre-Employment Requirements

The final candidate will be required to abide by the the following

pre-employment checks

• Employment Verification and Reference Checks

• State and Federal Criminal Background Check, including fingerprinting

• Arizona Tax Filing Records Check

• If applicable, ASEDRA Authorized Driver Identification Check

If this position requires driving or the use of a vehicle as an essential

function of the job to conduct State business, then the following requirements

apply: Driver’s License Requirements.

[https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf]

Benefits

The State of Arizona provides a world class comprehensive benefits package

including

• Affordable medical, dental, life, and short-term disability insurance plans

• Participation in the Arizona State Retirement System (ASRS) and long-term

disability plans

• 10 paid holidays per year

• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

• Sick time accrued at 3.70 hours bi-weekly

• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or

newly-placed foster/adopted child (pilot program).

• Deferred compensation plan

• Wellness plans

• Tuition Reimbursement

• Infant at Work Program

• Rideshare and Public Transit Subsidy

• Career Advancement & Employee Development Opportunities

• Flexible schedules to create a work/life balance

Learn more about the Paid Parental Leave program here

[https://hr.az.gov/about/resources/family-leave-expansion]. For a complete list

of benefits provided by The State of Arizona, please visit our benefits page

[https://benefitoptions.az.gov/jobseekers]

Retirement

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched

contributions (enrollment eligibility will be effective after 27 weeks of State

employment). ASRS provides a lifelong benefit based on years of service earned,

or worked, and your ending salary. Learn more about ASRS at:

https://www.azasrs.gov/content/new-and-prospective-members

[https://www.azasrs.gov/content/new-and-prospective-members].

Contact Us

If you have any questions, need assistance, or would like to request a

reasonable accommodation, please contact the ADOR Talent Team at

ogre.ctr@azdor.gov [ogre.ctr@azdor.gov]

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer