Customs Entries and Shipping Logistics, Customer Service Representative

Now Hiring: Customs Entries and Shipping Logistics, Customer Service Representative

Blue United Sourcing is proud to be a Veteran-owned company. Military Veterans and Spouses are strongly encouraged to apply.

OVERVIEW

Job Title: Customs Entries and Shipping Logistics, Customer Service RepresentativeLocation: Bensenville, IL (Chicago) OnsiteSchedule: Monday–Friday, Approximately 8:30 AM–4:30 PMSalary Range: $60,000 - $65,000Total Compensation Package: Salary plus medical, dental, and vision insurance and a 401(k) with a 3% employer match. Benefits begin the first of the month following 30 days of service. Training is fully paid.Employment: Full-Time, W-2 SalariedRequired Experience: Significant customer-facing experience. 3 to 5 years quoting, filing, and auditing customs entries.

ABOUT THIS OPPORTUNITY

Our client, a freight forwarding and customs brokerage company, is looking for a detail-oriented Customer Service Representative to join a close-knit, collaborative team. You'll get to know your clients' shipping needs inside and out and make sure their import shipments clear customs on time and in compliance.

Day to day, you'll review shipment documentation, process customs entries, and stay in close contact with clients. Training is hands-on: one-on-one time with your supervisor plus shadowing experienced teammates. There is also a clear path to grow into account management or sales roles for people who are committed and eager to learn.

RESPONSIBILITIES

• Prepare and process customs entries and bonds, primarily for air and ocean shipments, with some cross-border shipments
• Complete all regulatory requirements and documentation, including transit documents and customs clearances

Maintain client-specific Harmonized Tariff Schedule (HTS) databases

Process, distribute, and release shipment documentation to carriers, freight forwarders, customers, and agents in a timely manner

Review and complete client billing based on established pricing, ensuring accurate costs and profit margins

Apply working knowledge of Incoterms and commercial invoice requirements

Build strong relationships with airlines, freight forwarders, customs brokers, trucking companies, and logistics vendors

Prepare reports and management information as requested

Provide courteous, prompt, and professional customer service to clients

REQUIRED QUALIFICATIONS

• Strong command of the English language.

Customer-Service orientation

A team player who takes initiative and is open to learning new ways of doing things

Strong knowledge of Microsoft Excel and Microsoft Word

Understanding of state, federal, and international customs and trade regulations

Highly organized, detail-oriented, and willing to take ownership of your work

3–5+ years of operational experience quoting, filing, and auditing customs entries

Experience working with Participating Government Agencies (PGAs) in the customs clearance process

Prior administrative or customer service experience in logistics

Proficiency with customs entry software, spreadsheets, and databases

Ability to pass a background check

PREFERRED QUALIFICATIONS

Experience using Descartes Customs Software

Logistics certifications

Salary plus medical, dental, and vision insurance and a 401(k) with a 3% employer match. Benefits begin the first of the month following 30 days of service. Training is fully paid.

Human-First Hiring.

When you apply, your resume will always be reviewed by our team of real recruiters — not an AI screening bot.

MILITARY VETERANS & MILITARY SPOUSES — YOU BELONG HERE

Blue United Sourcing is a Veteran-Owned Small Business, and we actively recruit from the military community. You are strongly encouraged to apply.

Don't fit the criteria for this role? Join our Talent Network to be matched with future job openings that fit your experience and career goals.

Blue United Sourcing is proud to be a Veteran-Owned Small Business.

Learn more: www.blueunitedsourcing.com

Follow us on LinkedIn.