GST Executive -Pune

**Introduction**

$11 trillion of money flows every year between companies in India. It typically takes avg. 70 days for a business to get paid, and it’s increasing 5% every year. Formal funding options are limited, and cover < 5% of the addressable market.

We are building India’s largest B2B Payments Platform that transforms how businesses pay and get paid. Our award-winning platform already processes INR 20,000+ Crores of invoices every month, across 300,000 MSMEs and 1200+ corporates; with 30+ lenders plugged in for credit.

Globally, companies in this space, like Coupa, Bill.com, Melio, C2FO, Tipalti, have witnessed tremendous success over the past decade doing $ Billion+ disbursements weekly and cumulatively valued over $50 Billion.

You will join our core team that currently consists of ex-BCG and ISB / IIM alumni with a team of industry veterans serving on the advisory board. We are backed by Elevation Capital (one of the most successful VCs in India) and General Catalyst ($15 Billion+ global fund, and early investors in Stripe, Airbnb etc.). We share our lineage with HCS, a 25 year old investment bank and a registered NBFC. We are a team of passionate problem solvers and we’re building a technology company with a strong product innovation mindset.

Key Responsibilities

• **Customer Support:**

• Respond to customer inquiries via email or phone in a timely and professional manner.

• Assist customers with any questions or issues related to GST filing, application usage, or technical problems.

• Maintain a positive and patient attitude while interacting with customers to ensure a high level of customer satisfaction.

• Stay up-to-date with the latest GST regulations, rules, and amendments to provide accurate information to customers.

• Interpret and explain complex GST concepts and procedures to customers in a clear and understandable manner.

• **Application Assistance:**

• Guide customers through the application's features, functionalities, and user interface.

• Troubleshoot technical issues and provide step-by-step instructions to resolve them.

• **Training and Education:**

• Conduct training sessions or webinars for customers to help them better understand the GST filing process and maximize the use of the application.

• **Issue Resolution:**

• Escalate complex issues or bugs to the technical support or development teams and follow up until they are resolved.

• **Feedback Collection:**

• Gather feedback from customers regarding their experiences with the application and communicate it to the product development team for improvements.

• **Qualifications:**

• Bachelor's degree in Accounting, Finance, Business, or a related field is preferred.

• CA or pursuing CA done with the articleship training having experience in GST.

• Strong knowledge of GST regulations and filing procedures.

• Excellent communication and interpersonal skills.

• Patience and empathy when dealing with customer inquiries.

• Technical aptitude and the ability to learn and understand software applications quickly.

• Attention to detail and a commitment to data accuracy.

• Problem-solving skills and the ability to work independently.

• Prior experience in a customer support or GST-related role is a plus.

• **Working Conditions:**

• May require occasional evening or weekend availability during peak GST filing periods.

• Regular interaction with customers via phone or email.