Network/Telecom Technician

About Us

Pillar Innovations is an Industrial Solutions and Service Company with over 15 years of

experience

in the Energy, Mining, Manufacturing, Industrial Construction, Aggregate, and Renewables Industries. The Corporate Headquarters are located in Grantsville, MD with several offices throughout the country. Are you looking for a place to expand your

skills

and grow in a career? Our company promotes continuous learning, diverse work opportunities, and flexibility. We also provide defined career path advancement, full benefits, and a variety of apprenticeship/continuing education programs. Openings for experienced workers and training for entry level positions are always available. Start a career with us today!

Position Overview

The general role of a Network/Telecom Technician is to install, maintain, and troubleshoot data network infrastructure. This includes routers, switches, and cabling. The Network/Telecom Technician ensures reliable connectivity by performing routine maintenance, testing equipment, and resolving connectivity issues to keep network systems running efficiently.

This individual will receive guidance from leadership and should be responsive to customer questions or concerns and address any issues in a timely manner.

What You'll Do

Management of IT infrastructure - Hardware setup, customer network support, Endpoint support in field. Troubleshoot and support all IT connected devices Remediate Security vulnerabilities and perform/request appropriate action from respective items/teams Collaborate with Operations across multiple groups to meet current and future continuous improvement project goals Ability to assist with deploying/troubleshooting networking solutions on premise, cloud, or hybrid.

Provide Technical support and on-site troubleshooting/repair for customers.

Experience

and

Skills

in documenting all work performed daily to build complete customer work history Other

duties

as assigned

What You'll Bring

Basic knowledge of control and electrical system design Demonstrate ability in supporting and troubleshooting IT network connected devices

Experience

with Routers/Switches, Wireless, Firewall and Security VMWare

experience

is recommended

Skills

on TCP/IP, DNS, LDAP, SMTP, Web Technologies, Security tools and Firewalls policies Windows desktop and server operating systems IOS systems Proficient with MS Office productivity software Ability to efficiently organize and plan work tasks to meet company goals Ability to balance multiple projects Critical thinking with exceptional problem-solving skills, able to work independently and in team environments Proactive, resourceful, and highly motivated with good communication

skills

and ability to work in high output environment Ability to maintain professionalism while interacting with customers, with an aptitude to answer technical questions in a simplified manner Able to work a flexible schedule and adjust to changing business needs including possible emergency call-out, extended hours and some out-of-town and overnight work Willing to participate in the company’s required background and drug screening process Valid driver’s license required Working Conditions Walk, crawl, talk, see, read, hear, feel, sit, stand, kneel, crouch, twist, reach, grasp and climb with both hands and legs for extended periods of time Lift and/or move up to 75 pounds Climb at heights of 300’+ for extended periods of time Work outdoors in a variety of weather conditions Additional Eligibility

Qualifications

This position requires the completion of a thorough background and pre-employment drug and alcohol screening. In accordance with The Company’s Drug and Alcohol policy, employees are required to participate in random, post-accident and reasonable suspicion drug and alcohol testing as requested. AAP/EEO Statement This Company is an Equal Employment Opportunity Employer that provides opportunities without regard to any protected classes under applicable law.

ADA Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. How We'll Support You How We'll Support You WE ARE NOW EMPLOYEE OWNED Employees are beneficial owners through an ESOP (Employee Stock Option Plan) that works through a qualified retirement plan.

Benefits

Health/Life insurance 401(k) retirement plan Short/Long term disability Paid time off and holidays Paid lodging, per diem, and transportation provided for out-of-town work Employee focused work environment On-the-job mentoring and training Internal job postings Performance and salary reviews Employee feedback program Advancement through defined employee career paths Safety-first and drug free work environments Bonuses and incentives for working safely Company provided tools and basic safety equipment PPE allowances with no restrictions on vendors Weekly pay with premium pay for Sundays and holidays Smart Money program with optional counseling to aid employees with financial goals Scholarship opportunities for dependent children Min Max Shift Differential (if working 2nd shift)