Product Owner – Customs Integration Platform

What you will do. A glimpse in your role: Reporting to the Product Manager, you will own Global Blue’s Customs Integration Platform, ensuring seamless integrations with customs authorities and external partners worldwide. You will drive product features end to end — from idea and

requirements

to implementation and launch — while continuously enhancing existing capabilities and identifying new opportunities based on market and business insights. Working within a dedicated SCRUM team, you will define priorities, set timelines, and represent the business perspective to ensure successful, high-quality delivery. With a strong mix of business and technical understanding, you will collaborate closely with Engineering, Project Management, Business Units, and Commercial teams to turn strategy into execution.

Every action has an impact.

requirements

based on inputs from the Commercial/Business Unit and Technology strategy. You own, prioritize, and maintain the Product Backlog. You translate business features into detailed user stories and define clear technical requirements.

You gather the voice of the customer and drive product improvement decisions based on market and customer needs, in close collaboration with commercial and technical counterparts. You define the Product Roadmap, including the go-to-market approach, in alignment with the Product Manager. You promote the product internally and externally to customers and partners.

You manage product KPIs and continuously optimize Total Cost of Ownership (TCO) across development and operations. Reporting and collaboration You manage requirement dependencies with other teams, negotiating and reprioritizing when necessary. You support the SCRUM team during sprints by providing business perspective and enabling informed decision-making.

You work closely with the Product Manager, Commercial/Business Units, and Technology teams to ensure strategic alignment and successful product delivery. Key competencies to empower your journey. You'll drive towards success if: You hold a university degree in Computer Science, Engineering, or have equivalent relevant work experience.

experience

as a Product Owner, Product Manager, Business Analyst, or in a similar role. You have solid knowledge of

requirements

engineering standards (user stories, use cases, UML, etc.). You demonstrate strong ability to collect, clarify, and translate business

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into documentation and conceptual designs that support product enhancement and development. You have broad knowledge of infrastructure and application technologies, including (but not limited to) SOA, web services, microservices, and application development. Preferable

skills

and competencies Strategic thinker with an entrepreneurial mindset Strong customer orientation with a passion for improving processes, products, and user

experience

Proven ability to gather, analyze, and translate business

requirements

into structured documentation and conceptual designs Ability to quickly learn new systems, applications, and processes Excellent presentation and stakeholder engagement

skills

Strong collaboration

skills

with the ability to drive consensus across teams Comfortable working independently and as part of a team Strong time management

skills

with the ability to meet deadlines Positive attitude with a solutions-oriented mindset Ability to operate effectively in a multicultural, multinational environment and mobilize cross-functional teams

Experience

with Atlassian products. Knowledge of Splunk. Together, we go further: At Global Blue, great work happens when talented people come together in a supportive and inspiring environment.

Here’s what you can expect: A role in a fast-growing, international company Opportunities for professional development and career growth A multicultural workplace, collaborating with colleagues worldwide Inspiring team members and a dynamic, forward-thinking culture A range of employee benefits, including: Employee referral program Team-building activities and events Annual Christmas Party and more We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work-life balance.

Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we value client satisfaction, collaboration, innovation, and shared success. Feels like you?

Explore further! Let’s write the future together: apply now! Follow us on Social Media!

experience

drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping

experience

and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey.

experience

of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.