Receptionist - Customs Support Clerk

Position Summary

The Receptionist will answer incoming calls, take messages and aid customers by directing their calls and greeting them in the waiting area. This position is also responsible for a variety of administrative or clerical functions in support of the organization.

Key Responsibilities (Supervisory/Materials/Information)

Answers and transfers all incoming calls, takes messages, directs customer inquiries, notes the availability of office staff for their incoming calls.

Ensures that visitors are signed in the logbook and are provided a Visitor’s security badge and staff notified of their arrival

Depending on location, may perform a variety of other functions including, but not limited to:

Receiving and sorting inter-office and external mail

Data entry for operations, administration

Other clerical duties as assigned

Support Transaction Processing team with courier related entries and email monitoring

Education and Experience

High School diploma

Experience with a switchboard an asset

Competencies, Working Skills & Attributes

Ability to operate a switchboard / telephone

Strong interpersonal skills, able to work independently

Tactful and dependable

Strong communication skills, both verbal and written

Excellent concentration skills because of frequent interruptions

Experience with computer applications, including Microsoft Office

Excellent attention to detail

Solid data entry skills

Working Conditions, Mental Effort & Physical Requirements

Occasional lifting up to 20lbs may be required

Must work under deadlines and related stresses in a timely and efficient manner

Must be able to professionally handle various personnel and other situations as they arise

Ability to sit for extended periods of time

Ability to focus on computer screen

Manual dexterity required to use desktop computer, sort documents and mail, etc.