Senior Customs Specialist-Mandarin Required

Benefits

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Key Responsibilities

• Coordinate U.S. import customs clearance from document preparation through cargo release, working closely with customs brokers, freight forwarders, customers, and internal operations teams.
• Review commercial invoices, packing lists, bills of lading, and other supporting documents for accuracy and consistency. Resolve missing or conflicting information before submission to the customs broker.
• Review HTS classifications, declared values, country of origin, and applicable duties and tariffs. Work with customs brokers to resolve discrepancies and escalate complex compliance questions.
• Independently manage complex clearance issues, including customs examinations, cargo holds, requests for additional information, and release delays. Track each issue through resolution and keep relevant parties informed.
• Monitor changes in U.S. customs requirements, tariffs, and trade policies. Assess their operational impact and communicate relevant updates to customers and internal teams.
• Review clearance requirements for new customers, product categories, and special shipments. Identify documentation needs and potential compliance concerns before shipment arrival.
• Monitor customs broker service quality, review duty and clearance-related charges, investigate recurring issues, and maintain clear operating procedures.
• Maintain organized customs records and issue logs, support internal compliance reviews, and provide day-to-day customs guidance to operations and customer service teams.

Qualifications

• At least three years of hands-on experience in U.S. customs operations, import clearance, or customs brokerage.
• Strong working knowledge of U.S. import procedures, HTS classification, customs valuation, country-of-origin requirements, and duty assessment.
• Demonstrated ability to independently resolve complex clearance issues and coordinate effectively with customs brokers and other service providers.
• Ability to review shipment documents carefully, identify discrepancies, and manage multiple shipments under time-sensitive conditions.
• Proficiency in Mandarin Chinese and English, with the ability to communicate professionally and handle business documentation in both languages.
• Strong communication, problem-solving, and follow-through skills, with a high level of accuracy and accountability.
• Must have valid authorization to work in the United States.
• Must be available to work on-site. Remote work is not available.

Preferred Qualifications

• An active U.S. Customs Broker License.
• Experience with a U.S. customs brokerage, international freight forwarder, or cross-border e-commerce logistics provider.
• Experience handling ocean imports and shipments subject to additional government agency requirements.
• Experience reviewing customs procedures, investigating clearance exceptions, or supporting compliance audits.

Compensation and Benefits

Salary: Negotiable based on relevant experience and qualifications.

Benefits: Fully covered UHC PPO health, vision, and dental insurance, plus paid time off.

Immigration and employment support: H-1B / OPT support available.