Senior Tax Analyst – US Indirect Tax

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

**Role Overview**

We are seeking a highly motivated and detail-oriented **Senior Tax Analyst** to support US indirect tax compliance, audit, and reporting activities. This role will play a critical part in managing sales & use tax compliance, month-end close processes, and supporting tax audits, while collaborating closely with global tax, finance, and accounting teams.

**Key Responsibilities**

**1. US Indirect Tax Compliance**

• Prepare and review **US sales and use tax returns** (monthly/quarterly/annual) across multiple jurisdictions
• Manage **tax data extraction, reconciliation, and validation** from ERP systems
• Ensure timely and accurate filing of returns and payments
• Maintain tax calendars and compliance trackers
• Support reconciliation of tax accounts and variance analysis

**2. Month-End / Book Close Support**

• Perform **month-end accruals and journal entries** related to indirect taxes
• Reconcile **tax-related GL accounts** (sales tax payable, accruals, etc.)
• Support financial reporting and ensure compliance with accounting policies
• Partner with accounting teams during close cycles to resolve discrepancies

**3. Tax Audits & Notices**

• Support **US state and local tax audits**, including data gathering, documentation, and responses
• Track audit progress and maintain audit logs
• Assist in responding to **tax authority notices, queries, and assessments**
• Collaborate with external advisors where required

**4. Process Improvement & Automation**

• Identify opportunities to **streamline compliance processes and improve controls**
• Support implementation or enhancement of **tax technology tools (e.g., OneSource, Avalara, Alteryx, Claude etc.)**
• Develop and maintain SOPs and process documentation

**5. Cross-Functional Collaboration**

• Partner with **Tax, Accounting, IT, and Business teams** to ensure accurate tax treatment
• Provide tax support for business transactions and new initiatives
• Assist in tax research on indirect tax matters as needed

Qualifications

**Qualifications & Experience**

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Bachelor’s degree in **Commerce, Finance, Accounting**, CA/CPA (preferred but not mandatory)
• 4–7 years of experience in **US indirect tax (sales & use tax)**
• Prior experience in **shared services / global capability center / Big 4 / multinational environment** preferred

**Skills & Competencies**

• Strong understanding of **US sales & use tax rules and compliance requirements**
• Experience with **ERP systems (SAP, Oracle, etc.)** and tax engines (OneSource, Vertex, Avalara) is a plus
• Advanced **Excel skills** (pivot tables, lookups, data reconciliation)
• Strong analytical, problem-solving, and attention to detail
• Ability to manage multiple deadlines and stakeholders
• Good communication skills (written & verbal) with global teams

**Preferred Skills (Nice to Have)**

• Exposure to **tax automation / analytics tools** (Alteryx, Power BI)
• Experience working on **tax audits and controversy**

Basic understanding of **US GAAP related to indirect tax accounting**

Additional Information

**Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

**Accommodations**

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.comfor assistance.

**Export Control Regulations**

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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