Tax Operations Director

**Tax Operations Director**

**Please apply by 8/11/2026**

**Hiring Range: $111,751.00 - $146,672.93**

This is an exempt (salaried) position. Please note: pay rates are based on education, skill,

experience level and internal equity. Internal equity considerations include an

assessment of the applicant’s salary history and qualifications in comparison

to the market rate and requirements for the job.

At

Mecklenburg County, you’ll have the chance to build a career as unique as you

are with support, inclusive culture, and technology to become the best version

of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg

County become even better, too. Join us and build an exceptional

experience for yourself, and a better working world for all.

**Position Summary**

Directs the overall operations of the Collections Division of the Office of Tax Administration (OTA), with a focus on ensuring

departmental objectives and goals are efficiently met. This position is responsible for making policy decisions,

managing staff, ensuring compliance with all applicable laws and guidelines,

planning and preparation of operational budgets, strategic planning, achieving

department goals, successfully managing completing departmental initiatives;

and is accountable for statutory responsibilities as indicated in the Revenue

Laws of North Carolina, the Machinery Act of North Carolina, and all other

applicable ordinances and laws. Reports to the Deputy Tax

Administrator-Collections and works across department divisions in the OTA.

**Essential Functions**

• Participate in planning and developing

strategies and managing projects to meet future and

current departmental objectives and goals.

• Responsible for managing business unit

supervisors; manages and administers tasks and

activities of the supervisors ensuring departmental objectives and goals

are efficiently met.

• Ensure all departmental activities comply

with applicable tax laws, OTA policies and procedures,

and

city, town, and county ordinances or initiatives.

• Represents the department when necessary to

the public, media, in court proceedings, to other

departments/agencies, senior administration, elected officials, and

others.

• Resolves problems without escalating to

senior county administration.

• Achieve and exceed acceptable collection

rates for all property taxes and business taxes for

Mecklenburg County, the City of Charlotte, and surrounding

municipalities.

• Ensure efficient collection strategies are

implemented accurately and equitably.

• Responsible for ensuring that audit

controls are in place for cash and check payment handling.

• Successfully manage and lead special

projects designed to improve workflow efficiency, increase

productivity, and enhance quality service delivery.

• Assemble, analyze, and act on performance

data.

• Compile and prepares reports as required by

the Director/Tax Collector.

• Represent the OTA and Director/Tax

Collector as necessary.

• Serve as the hiring manager for vacant

positions in the area of responsibility as they occur.

**Minimum Qualifications**

Experience

• Minimum of eight years of progressively

• responsible experience in management, government, and
• project management; including two years of

• supervisory experience.

Education

• Bachelor's Degree in Business, Finance,

• Accounting, Public Administration (Political Science) or a
• related degree.

• Combination of relevant education and

• relevant experience accepted?: Yes

• **Licensesand Certifications**

• Requires a valid North Carolina or South

Carolina Driver’s License

• Requires County Driving Privileges
• Must become certified with the North

Carolina Tax Collector's Association within the first three

years of employment.

• Requires a valid North Carolina or South

Carolina Driver’s License

• Must obtain and maintain a valid

Mecklenburg County Vehicle Operator’s Permit

• Annual Motor Vehicle Record (MVR) check

required.

• Must become certified with the North

Carolina Tax Collector's Association within the first three

years of employment.

**PreferredQualifications**

• Leadership
• Management and development of

managers/supervisors and non-management staff

• Strategic thinking
• Troubleshooting
• Problem solving
• Complex research
• Communication - verbal and written
• Project management
• Budget development/management
• Government tax experience

**Knowledge, Skills and Abilities**

Knowledge of

• North Carolina general statues including

Revenue Laws and Machinery Act

• Accounting methodologies and principles
• General bankruptcy laws, procedures, and processes
• Judicial processes including all applicable

federal, state and local laws

• Tax appeal processes including those for

gross receipts taxes, set-off debt, real property, and

personal property

• Property tax and fee assessment, billing,

and collections

• Gross receipts tax administration
• North Carolina procurement law

Skills

• Strategic thinking, planning and organizing
• Time management
• Change management
• Effective leadership
• Forging collaborative relationships
• Effective presentation and problem-solving

skills

• Statistical analysis: forecasting and trend

analysis

• Customer service delivery
• Budget development/management
• Negotiation
• Complex issue resolution
• Contract development and management
• Using logic and reasoning to identify the

strengths and weaknesses of alternative solutions,

conclusions,

or approaches to problems.

• Effective presentation and problem-solving
• Excellent interpersonal skills.
• Ability to inspire delinquent taxpayers to

resolve debt.

• Initiate and manage enforcement actions as

required.

• Understand, create, and implement

legislative changes as necessary.

Abilities

• Communicate: Clearly conveying information

and ideas through a variety of media to individuals

or

groups in a manner that engages the audience and helps them understand and

retain the

information provided

• Business Acumen: Using economic, financial,

market and industry data to understand and

improve business results; using one’s understanding of major business

functions, industry trends,

and

own organization’s position to contribute to effective business strategies and

tactics

• Decision Making: Identifying and

understanding issues, problems, and opportunities; comparing

data

from different sources to draw conclusions; using effective approaches for

choosing a course

of

action or developing appropriate solutions; taking action that is consistent

with available facts,

constraints and probably consequences

• Initiating Action: Taking prompt action to

accomplish objectives; taking action to achieve goals

beyond what is required; being proactive

• Coaching: Provide timely guidance and feedback to help others strengthen specific

knowledge/skill

areas needed to accomplish a task or solve a problem

**ComputerSkills**

• Proficiency in various applicable computer

programs including Microsoft Office Suite.

• Ability to learn and efficiently utilize

proprietary tax, imaging, and other software utilized for the

job.