Tax Roll Records Specialist I

JOB TITLE

Tax Roll Records Specialist I

Role & Level

A3

DEPARTMENT

Administrative Services

Pay Grade

1

WORKER CATEGORY

Regular

FLSA STATUS

Non-exempt

JOB SUMMARY

Performs administrative duties in the specialized areas of customer service and

eligibility determinations of property tax exemptions, and research of property

ownership records for the Hillsborough County Property Appraiser (HCPA).

Work is performed under general supervision with moderate latitude in the use of

initiative. Position relies on experience to determine the best approach by

using and interpreting policies and procedures.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by

positions in this job classification and are not designed to contain or be

interpreted as a comprehensive inventory of all duties, tasks, and

responsibilities. Specific duties and responsibilities may vary depending on

department or program needs without changing the general nature and scope of the

job or level of responsibility. Employees may also perform other duties as

assigned.

• Provides courteous and professional assistance to taxpayers via phone, emails

or in-person interactions; responds to customer queries for information such

as, qualifications, retaining exemptions, loss of exemptions, exemption

corrections, and homestead tax liens

• Researches and resolves questions, issues, and concerns related to areas of

customer service; elevates complex issues to higher level staff member as

needed

• Reviews, sorts and scans incoming mail and emails to determine appropriate

action required

• Researches various databases to verify and determine homestead exemptions
• Enters, updates, and files information and documentation such as, building

permits, appraiser notes, and agricultural applications into related computer

software, applications, and databases

• Provides support, as needed, to all departments, division, sections, and

areas of the agency

• Performs standard mathematical and geometrical computations used in property

valuation

• Represents agency in a courteous and professional manner
• May ensure snack store is closed at end of each day and collect money

received for items sold daily

• May train and verify the work of new employees
• Performs other related duties as required

Supervisory Responsibilities

• None

MINIMUM QUALIFICATIONS

To qualify for this position, an individual would have a combination of

education, certification, training, and/or experience equivalent to what is

described below.

High school diploma or GED and two (2) or more years of experience working in a

customer service or data entry position for a government property appraisal

office or real estate company/agency; OR associate degree in business or related

field and some experience as listed above

In addition to meeting the minimum qualifications listed above, an individual

must be able to perform each of the established essential functions in order to

perform this job successfully.

Special Qualifications (May be required depending on area of assignment):

• Valid Florida Driver’s License
• Assignment to work a variety of work schedules including compulsory work

periods in special, emergency, and/or disaster situations

• Successful completion of the HCPA Tax Roll Records Specialist Training

Program

• Other knowledge, skills, abilities, and credentials required for a specific

position

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of appraisal practices and procedures related to customer service,

transfer of property ownership, data-entry, and property tax exemptions

• Knowledge of draft, aerial and variance maps and related fee schedules
• Knowledge of procedures, policies, and practices for property ownership
• Knowledge of clerical procedures and systems such as word processing,

managing files and records, and other office procedures

• Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and

applicable department and organization specific software and ability to learn

and become proficient in the use of other specialized software as may be

required

• Ability to research and resolve questions, issues, and concerns related to

the areas of customer service, transfer of property ownership, and property

tax exemptions eligibility, and compliance

• Ability to research requests for property appraisal information from multiple

sources

• Ability to represent the Hillsborough County Property Appraiser’s office in a

courteous and professional manner

• Ability to clearly communicate and understand information in English, both

orally and in writing

• Ability to follow oral and written instructions
• Ability to read, update, and maintain various records and files in numerical,

alphabetical, or chronological sequence

• Ability to review, compile, and organize forms, documents, and related

records for efficient processing and ready retrieval

• Ability to establish and maintain effective working relationships with those

interacted with during work regardless of race, religion, color, national

origin, disability, marital status, gender, age, pregnancy or any other class

protected by law.

The job description does not constitute an employment agreement between the

Hillsborough County Property Appraiser and the employee and is subject to change

by the employer as the needs of the employer and requirements of the job change.

The Hillsborough County Property Appraiser is an Equal Opportunity Employer. In

compliance with United States Equal Employment Opportunity guidelines and the

Americans with Disabilities Act, this organization provides reasonable

accommodation to qualified individuals with disabilities and encourages both

prospective and current employees to discuss potential accommodations with the

employer.