Team Lead CA Customs

Job Req Number:  129012Time Type: Full Time

Key Tasks & Deliverables

Operational and Team Management

• Oversee assigned countries migrated into GBS MNL Customs team.
• Strategize to drive process optimization, accountability, and ownership
• Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA)
• Provide guidance on process design, process optimization, and propose process changes where needed to drive efficiency and improve execution
• Act as an ambassador of GBS MNL.
• Prepare and present performance report/s to internal and external stakeholders

Quality and compliance responsibilities under NDA (Non-Disclosure Agreement) / attention given to predetermined processes, SOPs (Standard Operating Procedures), PWI (Process Working Instructions)

Work closely with the team to increase productivity and assist in creating positive working relationships with all stakeholders

Maintain all areas of Health and Safety relevant to the working environment & staff teams.

Planning and organization of resources and work requirements

Escalation of irregularities to Business Support Services Manager for Customs

Perform weekly coaching with team members

Take the lead to avoid/prevent recurrence of issues

Drive continuous improvement of the team and related processes.

Work under the direction of superiors

Drives completion of tasks and processes within agreed SLA to leaders and members

Proactively find means to deliver and raise the performance of the teams managed

Actively engage with relevant Stakeholders and conduct regular touchpoints

Team Leadership & Coaching

• Create an environment orientated to trust, open communication, creative thinking, and cohesive team effort.

Motivate and inspire team leaders and members

Lead by setting a good example (role model) – behavior consistent with words

Facilitate problem solving and collaboration

Maintain healthy group dynamics

Intervene when necessary to aid the group in resolving issues

Help keep the team focused & on track

Ensure to meet KPI Targets

Implementation support (off- / on-site) for the migration of countries under Customs team.

Resolution of issues on operational level and address employee performance & conduct as needed

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.