Customs Brokerage Manager

About Toll Group

• At Toll, we do more than just logistics - we move the businesses that move the
• world. Our 16,000 team members can help solve any logistics, transport, or
• supply chain challenge – big or small. We have been supporting our customers for
• more than 130 years. Today, we support more than 20,000 customers worldwide with
• 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are
• proudly part of Japan Post — www.tollgroup.com [https://www.tollgroup.com]

• At Toll Group, we believe in moving businesses forward with speed, compliance,
• and efficiency. We are now looking for an experienced Customs Brokerage Manager
• to lead our customs operations in Thailand. This is a senior-level role for
• someone who thrives in a fast-paced logistics environment and is passionate
• about delivering top-class clearance performance.

Primary Responsibilities

• Lead and manage the Customs Clearance function to ensure compliance and

smooth operations.

• Oversee and ensure accurate preparation, submission, and timely lodgement of

customs declarations.

• Provide expert consultation on customs processes for internal teams, sales,

and customers.

• Stay ahead of the game by updating teams and clients on new customs, trade,

and technical regulations.

• Support clients with post-clearance audits, revaluations, and dispute

consultations.

• Work closely with stakeholders to guarantee the timely clearance of shipments

(air, ocean, and multimodal freight).

• Continuously evaluate and enhance customs procedures to balance speed,

compliance, and cost-effectiveness.

• Manage and mentor the Customs Clearance team to achieve operational

excellence.

What Success Looks Like

• Shipments cleared on time, every time across all transport modes.

• Zero compliance issues – always in line with Thai customs regulations.

• Efficient, cost-effective, and customer-focused clearance performance.

• Trusted subject matter expert for customs within the organisation.

What We’re Looking For

• 7+ years’ experience in Customs Brokerage / Clearance, with proven

leadership.

• Customs Specialist License (mandatory).

• Strong knowledge of customs clearance, classification, and harmonisation

codes.

• Hands-on experience with air and ocean freight clearance (multimodal exposure

is a plus).

• In-depth understanding of Thai customs laws and international trade

practices.

• Excellent problem-solving and stakeholder management skills.

• Strong leadership with the ability to develop and inspire teams.

• Good communication in Thai and conversational English.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food,

fuel, medicine and rescue services, we keep businesses and communities thriving.

Every day brings change. We see that as an opportunity. To be curious. To ask

the right questions. And build meaningful connections. Because finding new ways

to solve problems is what we do. With a bold vision to expand our global reach,

our 16,000+ people bring a passion for progress. We collaborate in friendly,

caring teams, supported by approachable leaders who give us the autonomy to

quickly make decisions with impact. Learn and grow with industry-leading

training, alongside talented experts. Feel empowered to take on diverse

challenges and new responsibilities to move you, our customers, and our world

further.

Are you excited about this role but are concerned you don’t meet all the

requirements? If you have similar skills and are willing to learn then we

encourage you to apply anyway. We know that some people hesitate to apply for

jobs unless they meet every single qualification. At Toll, we value a diverse,

inclusive and authentic workplace, so if you’re interested in this role but your

past experience doesn’t align perfectly then please talk to us – you may be just

the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders

and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Thailand and be prepared to undertake

pre-employment checks including a criminal history check and medical.