Market Operations Associate (Tax Client Services)

Role: Market Operations Associate (Tax Client Services)

Business Unit: Global Banking & Markets Operations – Prime Services

• Location: Central London - onsite Full time - Monday to Friday 08:30 – 18:30 hrs

Start Date: November 2026

End Date: 3-6 months

Daily Rate: Inside IR35

Payroll provider: Rockford Payroll Info for Contingent Workers – Rockford Pay

“Deloitte sets the requirements for the assignment. Rockford Resourcing acts as the agency on behalf of Deloitte and is responsible for sourcing candidates to fulfil the assignment. Successful candidates will be employed by Rockford Payroll. Rockford Payroll is responsible for the Associate’s employment, pay and applicable employment-related processes.”

The Role

As an Associate in the Prime Tax Client Services group, you will be a frontline owner of the client experience, providing timely, accurate, and transparent resolutions to tax inquiries submitted by our prime brokerage hedge fund and institutional clients. You will investigate transaction-level and position-level tax events, navigate internal ledger and clearing systems, coordinate across asset servicing and tax operations teams, and directly communicate solutions back to client operational and tax contacts.

Key Responsibilities

• Inquiry Triage & Resolution: Serve as a day-to-day point of contact for clients, operations, and tax teams. Investigate and resolve inquiries regarding treaty entitlement, withholding rates, tax reclaims, documentation, cost-basis and tax reclassifications across domestic and international markets.
• Root-Cause Investigation & Reconciliation: Perform deep-dive research into breaks, tax rate mismatches, tax documentation validity (Forms W-8/W-9), and custody withholdings by collaborating with Corporate Actions, Custody, and Corporate Tax.
• Client Engagement & Reporting Delivery: Provide clients with best-in-class service on queries regarding transactions, reclaims, withholding and support for annual client tax reporting statements (Forms 1042-S, 1099, and bespoke client tax packs).
• Process Optimization & Metric Tracking: Track recurring inquiry drivers and assist in developing client self-service tools and streamlining processes
• Operational Risk Controls: Adhere strictly to the team’s risk and control framework, identifying discrepancy trends, maintaining audit evidence, and escalating potential financial, regulatory, or client relationship risks to senior leadership.

Experience & Skills Required

Bachelor’s degree in finance, Accounting, Economics, or related discipline.

3–5 years of relevant financial services experience within Prime Brokerage Operations, Tax Operations, Corporate Actions / Asset Servicing, or Institutional Client Services.

Foundational understanding of financial products across cash equities, fixed income, equity swaps, and securities lending.

Working knowledge of operational tax concepts (e.g., WHT rates, double tax treaties, FATCA/CRS basics, 1042-S reporting, and Section 871(m)).

Strong analytical problem-solving abilities, high attention to detail, and professional verbal/written client communication skills.

Preferred Qualifications

• Experience handling client escalations and managing operational workflows under tight market deadlines.
• Direct experience with prime brokerage internal settlement/custody systems and ticketing architectures.
• Proficiency in advanced Microsoft Excel (Power Query, pivot tables, macros)